How to Fix AirPods Enable Charging Case Sounds Greyed out

The "Enable Charging Case Sounds" feature on AirPods allows users to receive audible alerts from their charging case, such as a chime when the case is being charged or located using the Find My app. This handy feature enhances usability, especially for AirPods Pro (2nd generation) and other compatible models equipped with a MagSafe Charging Case.

However, some users encounter an issue where the "Enable Charging Case Sounds" toggle is greyed out, making it impossible to activate or turn off. If you're facing this issue, don't worry—this guide will walk you through the causes and solutions to fix Enable Charging Case Sounds greyed out and restore full functionality to your AirPods.

Part 1. Why is My Enable Charging Case Sounds Greyed out

1. Incompatible AirPods Model

The feature is available only for certain AirPods models, such as AirPods Pro (2nd generation) and later. If you're using an older model, the feature won't be accessible.

2. Not Connected to AirPods

The option will be greyed out if your AirPods aren't connected or are in the case.

3. Software Version Issue

Both your iPhone and AirPods need to be running the latest firmware or iOS version (iOS 17 or later).

4. Corrupted System Files

Corrupt files during updates or backups can cause system instability.

5. Low Battery on AirPods or Case

If your charging case or AirPods battery is critically low, some settings (including sound options) may be temporarily disabled.

6. Find My Not Enabled

The feature depends on the Find My network, since the case can play a sound to help you locate it. If Find My is off, this toggle will stay greyed out.

Part 2. How to Set Enable Charging Case Sounds Correctly

Step 1. Make sure your AirPods are taken out of its lid.

Step 2. After that, open the Settings app on your iPhone.

Step 3. Select Your AirPods on the top of the settings screen.

Step 4. You will find the Enable Charging Case Sounds option. Maybe you find it is greyed out at the beginning, just try to wait a minute until it turns light. If not, refer to the following way to make it normal.

Part 3. How to Fix Enable Charging Case Sounds Greyed out

If you use the correct way to set your Enable Charging Case Sounds feature but the problem is still on, the possible solutions here may help you solve it.

Fix 1. Check AirPods Model Compatibility

The "Enable Charging Case Sounds" feature is only supported on specific AirPods models: AirPods Pro (2nd generation) with a MagSafe Charging Case. Here is a tutorial on how to check your AirPods model.

Step 1. Connect your AirPods to your iPhone.

Step 2. Go to Settings > Bluetooth.

Step 3. Tap the i icon next to your AirPods’ name.

Step 4. Look for the Model Name or Model Number and compare it to Apple's compatibility list. If your model is incompatible, the option will remain greyed out.

Fix 2. Charge Your AirPods and Case Fully

If your AirPods or charging case battery is too low, certain sound-related features (like "Enable Charging Case Sounds") may be temporarily disabled. iOS limits these functions to conserve power.

Step 1. Put both AirPods in the charging case.

Step 2. Use a Lightning, USB-C, or MagSafe charger to connect the case to power.

Step 3. Wait at least 20–30 minutes to allow both the AirPods and case to reach a healthy charge level.

Step 4. Keep your iPhone unlocked and near the charging case during this time so it stays connected.

Step 5. Once charged, open the case near your iPhone and go to: Settings → [Your AirPods Name] → Enable Charging Case Sounds. The toggle should now be active — try switching it on.

Fix 3. Enable Find My on Your iPhone

The Charging Case Sound feature uses the Find My network to play sounds from your case. If Find My is turned off, iOS disables this setting because it relies on that connection to locate your AirPods.

Step 1. On your iPhone, go to Settings → Apple Account (your name) → Find My.

Step 2. Tap Find My iPhone.

Step 3. Turn on Find My iPhone.

Step 4. Return to the main Settings screen, then reconnect your AirPods if needed: Settings → Bluetooth → (i) next to AirPods → Connect.

Step 5. Now open Settings → [Your AirPods Name] and check if "Enable Charging Case Sounds" is no longer greyed out.

Fix 4. Ensure iPhone and AirPods Are Running the Latest Software

Outdated firmware or iOS can result in the feature being unavailable.

Update your iPhone

Step 1. Go to Settings > General > Software Update.

Step 2. Download and install the latest iOS version (iOS 17 or later is required for this feature).

Update AirPods firmware

Step 1. Connect your AirPods to your iPhone.

Step 2. Place them in their charging case, connect the case to power, and leave them near your iPhone.

Step 3. AirPods firmware updates automatically when conditions are met.

Step 4. To check firmware: go to Settings > Bluetooth, tap the i icon next to your AirPods, and look for the Firmware Version. Compare it to the latest version on Apple's AirPods Firmware Updates page.

Fix 5. Confirm AirPods Connection

The feature might be greyed out if your AirPods are not properly connected or detected. To check the connection, you should go to the Settings > Bluetooth to see if the AirPods appear as Connected.

If not connected, you can close the case and wait 15 seconds. After that, reopen the case, press the setup button on the back of the case until the status light flashes white, and reconnect.

Fix 6. Restart Your Devices

Temporary glitches in the system or connectivity also can cause Enable Charging Case Sounds greyed out. Restarting your devices may be helpful for solving this issue.

Restart Your iPhone

Step 1. Press and hold the Volume Up or Down + Side button.

Step 2. Slide to power off.

Step 3. Wait 30 seconds and turn the device back on.

Restart Your AirPods

Step 1. Place your AirPods in the case and close the lid.

Step 2. Wait 15 seconds and then reopen the lid.

Fix 7. Reset AirPods

Resetting your AirPods can solve most connectivity or firmware-related issues.

Step 1. Put your AirPods in the charging case and close the lid.

Step 2. Wait 30 seconds.

Step 3. Open the lid and press and hold the setup button on the back of the case until the light flashes amber, then white.

Step 4. Open the case near your iPhone and follow the pairing instructions to reconnect the AirPods to your iPhone.

Fix 8. Fix Enable Charging Case Sounds Greyed out in Minutes [System Issues]

If the issue cannot be fixed through the above methods, this issue may be caused by some system issues. At this time, an iOS system repair tool would be necessary. TunesKit iOS System Recovery is such a powerful and convenient tool that can fix more than 150 iOS system issues including the Enable Charging Case Sounds greyed out issue. In addition, it can fix your Bluetooth issues if you have any other related confusions.

How to fix Enable Charging Case Sounds greyed out via iOS System Recovery

Step 1 Connect iPhone to PC

Download and install the software on your PC and then launch it to get the whole service. Prepare for a USB cable to connect your iPhone to your PC. On the homepage, select the iOS System Repair option and click the Start button to enter repair mode.

Step 2Select repair mode

The Standard Repair mode should be your first choice because the repair process in this mode will not delete any data on your iPhone. If you want to choose the Deep Repair mode that can fix deeper system issues, don't forget to back up your iPhone before repairing due to the data deletion during the process.

Step 3Get the firmware package

Confirm your iPhone information on this window. Click the Download button to download firmware package for your iPhone if everything is all right.

Step 4Fix Enable Charging Case Sounds greyed out

Click the Repair button to start your repair process finally. It may take a few minutes, so being patient. Once done, your iPhone will restart. After it boots, reconnect your AirPods, go to the toggle again and check if it's now active.

Part 4. FAQs about Enabling Charging Case Sounds Greyed Out

Part 5. Conclusion

You can try all of the methods above to fix the AirPods Enable Charging Case Sounds greyed out issue, especially the TunesKit iOS System Recovery software which is worth trying. If the issue persists, contacting Apple Support or visiting an Apple Store for further diagnostics may be necessary.