Sales FAQs

  • 1. What can I do if the registration code is invalid?

    Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

  • 2. What if I didn't receive the registration code after payment?

    Generally, you will receive the registration code via e-mail within one hour after the order is issued successfully. If you didn't receive the code in time, you can retrieve it by yourself from this page: Retrieve License. Just submit the order number or the email address that you used to place the order, and you will get your key immediately. For any further questions, you can contact us at, and we will reply to you as soon as possible.

  • 3. How can I know my order is successful?

    Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform. After that, you will receive another e-mail with registration code info within an hour, or immediately.

  • 4. Can I switch the registration code from different platforms?

    Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform. Yet, as long as you contact us via within 7 days after you purchase, we can still help you change the license code for free. Once the period expired, you have to pay for it.

  • 5. How to cancel the TunesKit subscription?

    To cancel the auto-renewal of TunesKit subscription, please login with your password protected customer account and cancel the subscription in "MyAccount" , you can also contact the MyCommerce Customer Service Team to cancel the subscription.

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