Retrieve Your License Code

If you haven't received your license code, or you've forgotten or lost it, you can retrieve the license code here by yourself.

Enter the order number or the email you used to place the order

Order No. E-mail Address Product Name License Type Purchase Time Version Options


  • If you purchase the product from our agency, you may not retrieve the code as they don't share customer information with us.
  • If the license code fails to be shown above, or you have other problems, please feel free to contact our support team via
Related FAQs

1. What can I do if the registration code is invalid?

Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

2. How do I register TunesKit products?

For Mac users: Run TunesKit program on your Mac. Click the menu bar from TunesKit and select "Register". Then copy and paste the registration email and registration key as it requires. Click "OK" to finish registration.

For Windows users: Launch TunesKit program on your PC and click menu icon. Choose "Register" in drop-down list. Then fullfil the registration form with license email and license key you have received from email.

Note: The registration is case sensitive. So please do not add any blank at the beginning or the end of the registration name and registration code.

3. Why does it show successful registration, but I am still using the trial version?

If you have no problem using it before, you need to check whether the registration code has expired. Otherwise, it may be due to network reason that you did not actually complete the registration. If the problem still exists, please contact us via for assistance, along with the screenshot of your problem.