TunesKit Frequently Asked Questions

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform. After that, you will receive another e-mail with registration code info within an hour, or immediately.

The Download Protection is a kind of service provided by RegNow, the online payment platform to backup the software you purchased. It's not offered by us. If you don't need this service, we kindly suggest you remove it before making any payment.

We provide download versions of TunesKit instead of CD copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitations.

The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it.

To cancel the auto-renewal of the TunesKit subscription, please get in touch with our after-sales customer team via support@tuneskit.com directly. We'll help you cancel the subscription immediately.

Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

For Mac users: Run TunesKit program on your Mac. Click the menu bar from TunesKit and select "Register". Then copy and paste the registration email and registration key as it requires. Click "OK" to finish registration.
For Windows users: Launch TunesKit program on your PC and click menu icon. Choose "Register" in drop-down list. Then fullfil the registration form with license email and license key you have received from email.
Note: The registration is case sensitive. So please do not add any blank at the beginning or the end of the registration name and registration code.

The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it.

Generally, you will receive the registration code via e-mail within one hour after the order is issued successfully. If you didn't receive the code in time, you can retrieve it by yourself from this page: Retrieve License. Just submit the order number or the email address that you used to place the order, and you will get your key immediately. For any further questions, you can contact us at support@tuneskit.com, and we will reply to you as soon as possible.

Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform. Yet, as long as you contact us via support@tuneskit.com within 7 days after you purchase, we can still help you change the license code for free. Once the period expired, you have to pay for it.

AceMovi supports mainstream Video formats including M4V, AVI, MP4, MPG, MPEG, 3GP, 3G2, WMV, ASF, RM, RMVB, DAT, MOV, FLV, MKV, DV, NUT, H.264, NSV, VOB, DVR-MS, MXF, VRO, WTV, OGV, HD AVI (VC-1, MPEG-4), etc. Besides, it also supports various audio formats.

Sure, you can edit your video using the free trial version of AceMovi. All the powerful and wonderful features of AceMovi can be used for free. But if you need to export your video without watermark, you will need to purchase a license.

Sure. AceMovi performs well even on a low-end PC. Users can edit videos smoothly by using TunesKit AceMovi. It is worth noting that if you need to edit a 4K or 8K video, almighty hardware is a necessary requirement.

TunesKit iPhone Data Recovery supports retrieving more than 20 kinds of files like Whatsapp data, call history, notes, calendars, videos, photos, mails, contacts, etc. TunesKit iPhone Data Recovery will help you get them back within several minutes.

No. The free trial version only supports users to preview what data they can retrieve. If you need to get the data back to your iOS device, you should purchase a license to make it.

No. TunesKit iPhone Data Recovery is a 100% safe program that will not cause any damage to your iOS device. You can reset assured to use TunesKit iPhone Data Recovery to get your data back to your iPhone.

The data will be erased if you keep using your iOS device after losing the data. The new data will overwrite the previous data, therefore you can't retrieve them back.

You can't sign in to your iCloud account if the Two-Factor authentication is enabled and the iDevice is running iOS 11 or higher. To do that, please turn off Apple Two-Factor authentication on your iDevices in advance.

This program is absolutely secure and legit to download. It doesn't record any private information from you. Also, only you can access the device and backups.

No. This iOS data recovery guarantees high success rate, but it's not 100%. It depends on whether your data is overwritten or not. You can try to find and recover from your iDevice, iTunes and iCloud backups.

If you're asked to enter a passcode, it means that you have encrypted your backups while synchronizing and backing up the data. You have to unlock the file to extract data off.

TunesKit iPhone Data Recovery can only support to recover data to computer rather than the device itself. It can avoid unnecessary data overwriting in the process of transferring data.

TunesKit iPhone Data Recovery offers a free trial version to free scan, analyze and preview data in real-time. Any files shown in the results page can be recoverable. You can then get a full version to recover.

Case 1: When it can open normally:
* Click "Trust This Computer" when you connect your iPhone to the computer.
* Make sure iTunes comes with the latest version.
* Check USB port and re-connect it.
* Restart iPhone, disconnect and re-plug in it.
Case 2: When it cannot turn on:
* Check and repair iOS system.
* For a broken device, use "Recover from iTunes" or "Recover from iCloud" mode.

Frankly, restoring your iPhone to factory settings will erase all content and settings, making your device a new one. Therefore, you cannot directly find and recover data from iPhone. However, TunesKit iPhone Data Recovery gives you more chances to retrieve data from iCloud or iTunes backups.

If you still use your iOS device after data loss, your new data will overwrite the old one especially that you deleted or lost. In this case, our program cannot find the overwritten data for you.

If you have connected iPhone, previously trusted your computer, and not reboot the device, you can use TunesKit iPhone Data Recovery to recover data. Otherwise, you can only restore data from your iTunes or iCloud backups.

When your iPhone is disabled, you can only recover data from iTunes backups rather than the device itself.

If you've enabled two-factor authentication and the iOS version is higher than iOS 11, you will fail to log in your iCloud account. It's necessary to turn off this Apple two-factor authentication.

The supported recovered data formats are CSV and HTML. You can check and change it by going to "Menu" option in the upper right corner > "Preferences" > "Recover" > "Recover Data Format".

Suppose you have synced and backed up your lost data to iTunes or iCloud, you can firstly using TunesKit iPhone Data Recovery to "Recover from iTunes" or "Recover from iCloud". However, if you need to straightly recover data from iOS device itself, you should repair the system before data recovery. It's advised to ask our TunesKit iOS System Recovery for help.

Yes, TunesKit Audio Capture is 100% reliable with no viruses or malware. You can install and use it on your computer without worrying about the security.

Yes. It provides a free trial version for all users to test the full features and performance of the software before you decide to pay for it.

No. TunesKit Audio Capture is an audio recorder which will just record audio in real time. That's also the common feature of all audio recording software on the market.

In this case, please open Google Chrome in TunesKit. Then go to the Web Player of the specific programs or music services to play and capture music instead.

Before recording audio from your target program, you can go to “Menu > Preference > Convert” to adjust the recording parameters. You could set the value of silence, that is, the part of “Split Recordings Individually”. It will automatically split your tracks according to the silence between your multiple tracks. Then you could try to use the software to record your music tracks again and check whether there exists the same problem.

Yes, TunesKit Screen Recorder is a 100% reliable video capture software with no viruses or malware, you can install and use it on your computer without any hassle.

To record video with audio, please choose the 'Screen Recording' mode and enable the 'System Sound' or 'Microphone' option.

You can launch the 'Game Recording' mode and then select your favorite gameplay to record directly.

No, it allows you to record screen without a time limit on your computer running macOS or Windows operating system.

To get rid of the TunesKit watermark, the easiest way is to upgrade to its Premium subscription, which costs $14.95 per month.

Definitely! TunesKit Subtitle Editor is a 100% reliable, safe-to-use video texting software with no viruses or malware, you can install and use it on your computers.

TunesKit Subtitle Editor provides you with an auto text-to-subtitle box with which you can enter or paste the text bluntly, then this program will add them automatically. You can find the box on the menu.

There are hundreds of different fonts in TunesKit Subtitle Editor. You click to select one of them from the library. As for resizing the subtitle, users are allowed to drag the edges of the subtitle sample on the canvas.

With TunesKit Subtitle Editor, select the "Subtitle List" and "Search", then you can find your wanted subtitle files from a free, open website.

Both of them are video subtitling formats. By comparison, ASS is more advanced than SRT. To be specific, SRT allows text genres of bold and italic, while ASS can help control subtitle position, customize fonts, and more.

Obsolutely yes! There is no any harmful bugs, adware and malicious virus when you download, install and use TunesKit iOS System Recovery for Windows and Mac. No private and personal data will be collected. It's 100% secure.

Yes. It provides a free trial version with all users to check whether your devices are compatible with or not and test its performances.

No. TunesKit iOS System Recovery is developed to fix various iOS/iPadOS software-related issues such as stuck Apple logos, boot loops, or screen problems. If your device problem is caused by hardware, you can't fix it with any other third-party software. The best solution is to ask for help from Apple Support.

Standard Mode is recommended to fix your iOS/iPadOS issue firstly. Becuase it can fix common system issue without data loss. If your problem still couldn't be fixed well, you can try Advanced Mode, which will clean your data on devices.

No, your data won't be lost when you try to put your iPhone in Recovery Mode or get out of it. Besides, TunesKit smart iOS repair tool allows you one-click to enter or exit this mode for free.

As a failsafe in Boot, Recovery Mode is usually triggered while refreshing the iOS devices and updating to the latest iOS version.
DFU Mode, short for Device Firmware Update Mode, is used to restore all iOS devices from any situation. As a part of the SecureROM saved in the hardware, it couldn't be removed. It's worth mentioning that all data saved on your device will be erased under DFU Mode.

To download the firmware package, you need to request to Apple server. If you cannot "Download" it using TunesKit iOS System Recovery, please click "Copy" in the program to manually download it through browser. Or you can select a downloaded one from your computer's local folder.

First, try to manually put your iPhone into DFU mode and then connect it to TunesKit iOS System Recovery to repair under Advanced Mode. Or you can boot iPhone to DFU mode and then connect to iTunes to "Restore" or "Update". If it still doesn't work, please contact our Support Team.

iTunes restoration can help factory restore your iOS devices and at the same time repair iOS, which however will cause data loss and with high failure rate. TunesKit iOS System Recovery is well designed to fix all software-related errors and issues. It offers free recovery mode, standard mode and advanced mode to guarantee higher success rate. It comes with strong compatibility and more stable than iTunes. Importantly, for common iOS issues repair, there is no data loss.

No. TunesKit WhatsApp Transfer only supports WhatsApp and WhatsApp Business now.

No. Android devices are not currently supported while using TunesKit WhatsApp Transfer.

No. TunesKit WhatsApp Transfer will keep your WhatsApp data safe. You will not lose your WhatsApp chat data while using. However, when you are going to transfer WhatsApp data to your new iPhone, the WhatsApp data will be overwritten.

No, you can privew what you can restore and export from the backup files for free. However, if you need to transfer, backup, restore, or export WhatsApp data, you will need to pay for the capability.

Sure. TunesKit WhatsApp Transfer supports WhatsApp and WhatsApp Business.

Yes. TunesKit WhatsApp Transfer is developed by TunesKit Studio. All your iPhone and WhatsApp data will be safe while using TunesKit WhatsApp Transfer to transfer, backup, restore, and export WhatsApp data.

TunesKit WhatsApp Transfer supports most types of files including messages,photos, videos, contacts, audio, document, stickers, links, and others.

If you have a previous backup of your WhatsApp data, just connect your iPhone to the computer and launnch TunesKit WhatsApp Transfer. Then, use the Restore feature to restore WhatsApp data to your iPhone.

You can download and install TunesKit WhatsApp Transfer and use the free trial to preview your WhatsApp data backup. You can preview all the data you want to restore on TunesKit WhatsApp Transfer.

No. TunesKit WhatsApp Transfer restores WhatsApp data from backups to your mobile devices. If there is no backup file, you can use TunesKit iPhone Data Recovery to recover your desired messages.

Frankly speaking, the time depends on how much WhatsApp data you need to transfer to another device. The more data, the longer it takes.

Yes. You can restore WhatsApp data from a backup without uninstalling and reinstalling it. TunesKit WhatsApp Transfer can easily get your data restored.

Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

An iPhone will be disabled for 1 minute after six wrong passcode attempts in a row. The seventh unsuccessful passcode attempt will lock your iPhone for 5 minutes, the eighth attempt for 15, and the tenth for an hour.

TunesKit iPhone Unlocker supports unlocking Apple ID, bypassing Screen Time passcode, and removing MDM restrictions as well. You can use TunesKit iPhone Unlocker to recover them directly.

The cheapest price provided by TunesKit iPhone Unlocker is $29.95 for a 1-month License. It's a cost-effective iOS unlocking software featuring a high success rate.

Yes, iPad activation lock removal can help you out effectively. Luckily, As an all-in-one iOS unlocker, TunesKit iPhone Unlocker can also unlock an iPad without a passcode by doing a few clicks only.

No, there is not a program that supports unlocking iOS devices without causing any data loss. If you want to keep your data still, you can do a backup before restoring your iOS device.

Yes, you should download and install iTunes on your computer. Otherwise, your iPhone/iPad/iPod touch will not be able to be detected by TunesKit iPhone Unlocker. Besides, keeping iTunes always the latest version is also a wise choice.

Yes, TunesKit iPhone Unlocker supports the activation lock removal when the device is stolen or lost. If you fail to remove it, please update the program to the latest version and choose Remove iCloud Activation Lock option.

Yes! TunesKit iPhone Unlocker is able to remove the activation lock and iCloud lock from your iPhone/iPad/iPod touch. If you fail to remove it, please update the program to the latest version and choose Remove iCloud Activation Lock option.

Yes! When your iOS device is MDM restricted, you can use TunesKit iPhone Unlocker to remove it without data loss. If you fail to remove it, please update the program to the latest version and try again.

In fact, passcode and password refer to different things on iPhone, iPad and iPod. "Passcode" simply stands for the screen lock used to authorize access to the device while "Password" stands for the Apple ID and iCloud account used to activate the device, log in to iTunes or App Store.

4 Kinds of locks are supported, including iOS screen (4-digital/6-digital passcode/Face ID/Touch ID), Apple ID, MDM and screen time passcode.

Yes. It's available to update your iPhone, iPad or iPod touch wirelessly to the latest iOS version. Nevertheless, you might not directly update the firmware via your PC/Mac.

TunesKit iPhone Unlocker will automatically detect and display the appropriate firmware package for you. You can directly download it. Or choose any available one from the drop-down menu if our program fails to show it for you.

1. Operate the same process again, ensuring you have a strong and stable network connection, sufficient disk space, turn off your VPN, and choose a matchable firmware to download.
2. Ask TunesKit Support Team here for help: support@tuneskit.com. Note to attach your log file and related screenshots for better problem-checking.

* You suddenly forgot the screen passcode;
* You get a second-hand iOS device but don't know the screen passcode;
* Your iDevice is disabled because you reach the limit to enter passcode;
* Your iPhone is broken and the screen cannot be used anymore;
* There is a passcode set by others, like your children, but you don't know it.

TunesKit iPhone Unlocker aims to remove screen lock, Apple ID, Screen Time passcode and MDM restrictions on iPhone, iPad, or iPod touch, while TunesKit Activation Unlocker can help iOS users easily bypass iCloud Activation Lock without Apple ID or password.

Activation Lock is a feature designed by Apple, in order to prevent your iOS device from being used by others, if it's ever lost or stolen. It goes with Find My function. When you turn on Find My on your iOS device, Activation Lock will turn on automatically.

Yes! If you remember your Apple ID, you can easily remove Activation Lock on the device or on the web if a device is offline. If you forgot your Apple ID, you can use TunesKit Activation Unlocker to bypass Activation Lock in a couple of clicks.

Sure! It is safe to bypass iCloud Activation Lock with TunesKit Activation Unlocker. We highly value our customers and thus ensure a 100% security and private info protection as always.

If you can't remember Apple ID and password, or you got a second-hand iCloud locked device but can't contact the previous owner, TunesKit Activation Unlocker will be a good choice for you. It's a professional Activation Lock removal, with highest success rate.

Yes. When you got a seond-hand iOS device, but forgot to let the previous owner remove the Activation Lock, you can use TunesKit Activation Unlocker to bypass the lock from iPhone, iPad, or iPod touch at home by yourself.

No, a factory reset doesn't remove iCloud Lock. You can follow the onscreen instructions to remove Activation Lock on the device or through iCloud on the web if you remember the Apple ID. Alternatively, you can try TunesKit Activation Unlocker to bypass Activation Lock without Apple ID. Yet, if you do a factory reset to your device, it will be locked again. Fortunately, you can use TunesKit Activation Unlocker to unlock it for unlimited times before the license expires.

Yes. You can ask Apple to help you bypass iPad Activation Lock, or use TunesKit Activation Unlocker to remove iPad Activation Lock with ease. TunesKit Activation Unlocker is applicable to most iPad models, including iPad, iPad Air, iPad Mini, and iPad Pro.

Actually this depends on your situation. If you're going to unlock the Activation Lock of your own iOS device, it's legal. However, if the device is stolen from others, it's illegal.

You can directly check supported devices and iOS versions here. Besides, in the free trial version of our program, you can know this information in the main interface.

TunesKit Location Changer is safe for users who want to change their iPhone's GPS location for purposes such as privacy, accessing geo-restricted content, or gaming.

Some common types of apps you can use with TunesKit Location Changer: Gaming, social media, dating, fitness, etc.

No. You don't need to jailbreak or root your mobile device to use TunesKit Location Changer. Just connect your phone to computer and launch TunesKit Location Changer. And then you can start to change your location.

Just reboot your phone, and your location will be reset.

Open TunesKit Location Changer and connect your mobile device to the computer, change your location and your GPS location will be changed on Maps.

Yes. You can connect your iPhone to TunesKit Location Changer with a Wi-Fi connection. Your iPhone should connect to the computer with a cable before, and your computer should connect to the same Wi-Fi as your iPhone.

Yes. TunesKit Location Changer allows users to change the moving speed before GPS movement. Besides, TunesKit Location Changer simulate your GPS movement at variable speed.