• 1. How can I know my order is successful?

    Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform. After that, you will receive another e-mail with registration code info within an hour, or immediately.

  • 2. Why is there a "Download Protection" service while placing an order?

    The Download Protection is a kind of service provided by RegNow, the online payment platform to backup the software you purchased. It's not offered by us. If you don't need this service, we kindly suggest you remove it before making any payment.

  • 3. Can I purchase a CD?

    We provide download versions of TunesKit instead of CD copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitations.

  • 4. What is the difference between trial version and registered version?

    The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it.

  • 5. How to cancel the TunesKit subscription?

    To cancel the auto-renewal of TunesKit subscription, please login https://account.mycommerce.com with your password protected customer account and cancel the subscription in "MyAccount" , you can also contact the MyCommerce Customer Service Team to cancel the subscription.

  • 1. What can I do if the registration code is invalid?

    Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

  • 2. How do I register TunesKit with registration code provided?

    For Mac users: Run TunesKit program on your Mac. Click the menu bar from TunesKit and select "Register". Then copy and paste the registration email and registration key as it requires. Click "OK" to finish registration.
    For Windows users: Launch TunesKit program on your PC and click menu icon. Choose "Register" in drop-down list. Then fullfil the registration form with license email and license key you have received from email.
    Note: The registration is case sensitive. So please do not add any blank at the beginning or the end of the registration name and registration code.

  • 3. What is the difference between trial version and registered version?

    The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it.

  • 4. What if I didn't receive the registration code after payment?

    Generally, you will receive the registration code via e-mail within one hour after the order is issued successfully. If you didn't receive the code in time, you can retrieve it by yourself from this page: Retrieve License. Just submit the order number or the email address that you used to place the order, and you will get your key immediately. For any further questions, you can contact us at support@tuneskit.com, and we will reply to you as soon as possible.

  • 5. Can I switch the registration code from different platforms?

    Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform. Yet, as long as you contact us via support@tuneskit.com within 7 days after you purchase, we can still help you change the license code for free. Once the period expired, you have to pay for it.

  • 1. What kind of video formats does AceMovi support?

    AceMovi supports mainstream Video formats including M4V, AVI, MP4, MPG, MPEG, 3GP, 3G2, WMV, ASF, RM, RMVB, DAT, MOV, FLV, MKV, DV, NUT, H.264, NSV, VOB, DVR-MS, MXF, VRO, WTV, OGV, HD AVI (VC-1, MPEG-4), etc. Besides, it also supports various audio formats.

  • 2. Can I edit my video with the free trial version?

    Sure, you can edit your video using the free trial version of AceMovi. All the powerful and wonderful features of AceMovi can be used for free. But if you need to export your video without watermark, you will need to purchase a license.

  • 3. Can I use AceMovi on a low-end PC?

    Sure. AceMovi performs well even on a low-end PC. Users can edit videos smoothly by using TunesKit AceMovi. It is worth noting that if you need to edit a 4K or 8K video, almighty hardware is a necessary requirement.

  • 1. What kind of data can TunesKit iPhone Data Recovery retrieve?

    TunesKit iPhone Data Recovery supports retrieving more than 20 kinds of files like Whatsapp data, call history, notes, calendars, videos, photos, mails, contacts, etc. TunesKit iPhone Data Recovery will help you get them back within several minutes.

  • 2. Can I get my data back by using free trial version?

    No. The free trial version only supports users to preview what data they can retrieve. If you need to get the data back to your iOS device, you should purchase a license to make it.

  • 3. Will this program do harm to my iOS device?

    No. TunesKit iPhone Data Recovery is a 100% safe program that will not cause any damage to your iOS device. You can reset assured to use TunesKit iPhone Data Recovery to get your data back to your iPhone.

  • 4. Why can't I get all the lost data using TunesKit Data Recovery?

    The data will be erased if you keep using your iOS device after losing the data. The new data will overwrite the previous data, therefore you can't retrieve them back.

  • 5. Why can't I log into my iCloud account?

    You can't sign in to your iCloud account if the Two-Factor authentication is enabled and the iDevice is running iOS 11 or higher. To do that, please turn off Apple Two-Factor authentication on your iDevices in advance.

  • 1. Is it safe to use TunesKit Audio Capture?

    Yes, TunesKit Audio Capture is 100% reliable with no viruses or malware. You can install and use it on your computer without worrying about the security.

  • 2. Can I try TunesKit Audio Capture for free?

    Yes. It provides a free trial version for all users to test the full features and performance of the software before you decide to pay for it.

  • 3. Is it possible to speed up the audio recording on TunesKit?

    No. TunesKit Audio Capture is an audio recorder which will just record audio in real time. That's also the common feature of all audio recording software on the market.

  • 4. What if it can't record audio through certain programs?

    In this case, please open Google Chrome in TunesKit. Then go to the Web Player of the specific programs or music services to play and capture music instead.

  • 5. Multiple tracks are mixed together after recording

    Before recording audio from your target program, you can go to “Menu > Preference > Convert” to adjust the recording parameters. You could set the value of silence, that is, the part of “Split Recordings Individually”. It will automatically split your tracks according to the silence between your multiple tracks. Then you could try to use the software to record your music tracks again and check whether there exists the same problem.

  • 1. Is it safe to use TunesKit Screen Recorder?

    Yes, TunesKit Screen Recorder is a 100% reliable video capture software with no viruses or malware, you can install and use it on your computer without any hassle.

  • 2. How to record video with audio?

    To record video with audio, please choose the 'Screen Recording' mode and enable the 'System Sound' or 'Microphone' option.

  • 3. How to record gameplay on PC and Mac?

    You can launch the 'Game Recording' mode and then select your favorite gameplay to record directly.

  • 4. Is there a screen recording time limit?

    No, it allows you to record screen without a time limit on your computer running macOS or Windows operating system.

  • 5. How to remove TunesKit watermark?

    To get rid of the TunesKit watermark, the easiest way is to upgrade to its Premium subscription, which costs $14.95 per month.

  • 1. Is It Safe to Use TunesKit Subtitle Editor?

    Definitely! TunesKit Subtitle Editor is a 100% reliable, safe-to-use video texting software with no viruses or malware, you can install and use it on your computers.

  • 2. How to Add Subtitles to Video Automatically?

    TunesKit Subtitle Editor provides you with an auto text-to-subtitle box with which you can enter or paste the text bluntly, then this program will add them automatically. You can find the box on the menu.

  • 3. How to Change Subtitle Font and Size?

    There are hundreds of different fonts in TunesKit Subtitle Editor. You click to select one of them from the library. As for resizing the subtitle, users are allowed to drag the edges of the subtitle sample on the canvas.

  • 4. How to Download Video Subtitle Resources?

    With TunesKit Subtitle Editor, select the "Subtitle List" and "Search", then you can find your wanted subtitle files from a free, open website.

  • 5. What Are the Differences between SRT and ASS?

    Both of them are video subtitling formats. By comparison, ASS is more advanced than SRT. To be specific, SRT allows text genres of bold and italic, while ASS can help control subtitle position, customize fonts, and more.

  • 1. What's the difference between Recovery Mode and DFU Mode?

    As a failsafe in Boot, Recovery Mode is usually triggered while refreshing the iOS devices and updating to the latest iOS version.
    DFU Mode short for Device Firmware Update Mode is used to restore all iOS devices from any situation. As a part of the SecureROM saved in the hardware, it couldn't be removed. It's worth mentioning that all data saved on your device will be erased under DFU Mode.

  • 2. Is iOS System Recovery safe to get iOS/tvOS back to normal?

    Obsolutely yes! There is no any harmful bugs, adware and malicious virus when you download, install and use TunesKit iOS System Recovery for Windows and Mac. No private and personal data will be collected. It's 100% secure.

  • 3. Which mode should I choose to repair my iPhone?

    Standard Mode is recommended to fix your iOS/tvOS issue firstly. Becuase it can fix common system issue without data loss. If your problem still couldn't be fixed well, you can try Advanced Mode, which will clean your data on devices.

  • 4. Will Exiting/Entering Recovery Mode cause data loss?

    No, your data won't be lost when you try to get iPhone out/in Recovery Mode. Besides, this smart iOS repair tool allows you one-click to enter or exit this mode for free.

  • 5. Can I try TunesKit iOS System Recovery for free?

    Yes. It provides a free trial version with all users to check whether your devices are compatible with or not and test its performances.

  • 1. Can I use WhatsApp Transfer to transfer Viber/Kik/Line or other apps?

    No. TunesKit WhatsApp Transfer only supports WhatsApp and WhatsApp Business now.

  • 2. Can I transfer WhatsApp data from iPhone to Android

    No. Android devices are not currently supported while using TunesKit WhatsApp Transfer.

  • 3. Will I lose my chat while transferring WhatsApp data with TunesKit?

    No. TunesKit WhatsApp Transfer will keep your WhatsApp data safe. You will not lose your WhatsApp chat data while using. However, when you are going to transfer WhatsApp data to your new iPhone, the WhatsApp data will be overwritten.

  • 4. Can I try WhatsApp Transfer for free?

    No, you can privew what you can restore and export from the backup files for free. However, if you need to transfer, backup, restore, or export WhatsApp data, you will need to pay for the capability.

  • 5. Can I transfer WhatsApp Business chat with TunesKit?

    Sure. TunesKit WhatsApp Transfer supports WhatsApp and WhatsApp Business.

  • 6. Is it safe to use TunesKit WhatsApp Transfer?

    Yes. TunesKit WhatsApp Transfer is developed by TunesKit Studio. All your iPhone and WhatsApp data will be safe while using TunesKit WhatsApp Transfer to transfer, backup, restore, and export WhatsApp data.

  • 7. What kind of file types I can transfer?

    TunesKit WhatsApp Transfer supports most types of files including messages,photos, videos, contacts, audio, document, stickers, links, and others.

  • 8. How to restore WhatsApp data from computer to iPhone

    If you have a previous backup of your WhatsApp data, just connect your iPhone to the computer and launnch TunesKit WhatsApp Transfer. Then, use the Restore feature to restore WhatsApp data to your iPhone.

  • 9. How can I know if I can restore the data I want?

    You can download and install TunesKit WhatsApp Transfer and use the free trial to preview your WhatsApp data backup. You can preview all the data you want to restore on TunesKit WhatsApp Transfer.

  • 1. How to do if your iPhone says security lockout?

    Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

  • 2. How many times can you attempt to unlock an iPhone?

    An iPhone will be disabled for 1 minute after six wrong passcode attempts in a row. The seventh unsuccessful passcode attempt will lock your iPhone for 5 minutes, the eighth attempt for 15, and the tenth for an hour.

  • 3. How to recover Apple ID password or screen lock passcode?

    TunesKit iPhone Unlocker supports unlocking Apple ID, bypassing Screen Time passcode, and removing MDM restrictions as well. You can use TunesKit iPhone Unlocker to recover them directly.

  • 4. How much does it cost to unlock an iPhone?

    The cheapest price provided by TunesKit iPhone Unlocker is $29.95 for a 1-month License. It's a cost-effective iOS unlocking software featuring a high success rate.

  • 5. Can you unlock the iPad without a password and iTunes?

    Yes, iPad activation lock removal can help you out effectively. Luckily, As an all-in-one iOS unlocker, TunesKit iPhone Unlocker can also unlock an iPad without a passcode by doing a few clicks only.

  • 6. Can you unlock iOS device without losing data?

    No, there is not a program that supports unlocking iOS devices without causing any data loss. If you want to keep your data still, you can do a backup before restoring your iOS device.

  • 7. Is iTunes necessary for you to use TunesKit iPhone Unlocker on your computer?

    Yes, you should download and install iTunes on your computer. Otherwise, your iPhone/iPad/iPod touch will not be able to be detected by TunesKit iPhone Unlocker. Besides, keeping iTunes always the latest version is also a wise choice.

  • 8. Can I remove the Apple ID from an iOS device when it is in lost mode?

    No, TunesKit iPhone Unlocker does not support unlocking the activation lock when the device is stolen or lost. If want to bypass iCloud activation lock, please go for TunesKit Activation Unlocker.

  • 9. Can TunesKit iPhone Unlocker remove activation lock/iCloud lock?

    No, TunesKit iPhone Unlocker is not supported to remove the activation lock and iCloud lock from your iPhone/iPad/iPod touch. If want to bypass iCloud activation lock, TunesKit Activation Unlocker can help you out.

  • 10. Can I remove MDM when the device is MDM locked?

    No. When your iOS device is MDM restricted, you will not be able to remove it without data loss by using TunesKit iPhone Unlocker. You can remove MDM from your iOS device when you can access the Settings app on the device normally.

  • 1. What's the difference between TunesKit iPhone Unlocker and TunesKit Activation Unlocker?

    TunesKit iPhone Unlocker aims to remove screen lock, Apple ID, Screen Time passcode and MDM restrictions on iPhone, iPad, or iPod touch, while TunesKit Activation Unlocker can help iOS users easily bypass iCloud Activation Lock without Apple ID or password.

  • 2. What is an Activation Lock?

    Activation Lock is a feature designed by Apple, in order to prevent your iOS device from being used by others, if it's ever lost or stolen. It goes with Find My function. When you turn on Find My on your iOS device, Activation Lock will turn on automatically.

  • 3. Is it possible to remove Apple ID Activation Lock?

    Yes! If you remember your Apple ID, you can easily remove Activation Lock on the device or on the web if a device is offline. If you forgot your Apple ID, you can use TunesKit Activation Unlocker to bypass Activation Lock in a couple of clicks.

  • 4. Is it safe to use TunesKit Activation Unlocker?

    Sure! It is safe to bypass iCloud Activation Lock with TunesKit Activation Unlocker. We highly value our customers and thus ensure a 100% security and private info protection as always.

  • 5. How do I remove Activation Lock without Apple ID?

    If you can't remember Apple ID and password, or you got a second-hand iCloud locked device but can't contact the previous owner, TunesKit Activation Unlocker will be a good choice for you. It's a professional Activation Lock removal, with highest success rate.

  • 6. Can you remove Activation Lock without previous owner?

    Yes. When you got a seond-hand iOS device, but forgot to let the previous owner remove the Activation Lock, you can use TunesKit Activation Unlocker to bypass the lock from iPhone, iPad, or iPod touch at home by yourself.

  • 7. Does factory reset remove Activation Lock?

    No, a factory reset doesn't remove iCloud Lock. You can follow the onscreen instructions to remove Activation Lock on the device or through iCloud on the web if you remember the Apple ID. Alternatively, you can try TunesKit Activation Unlocker to bypass Activation Lock without Apple ID. Yet, if you do a factory reset to your device, it will be locked again. Fortunately, you can use TunesKit Activation Unlocker to unlock it for unlimited times before the license expires.

  • 8. Can you bypass iPad Activation Lock?

    Yes. You can ask Apple to help you bypass iPad Activation Lock, or use TunesKit Activation Unlocker to remove iPad Activation Lock with ease. TunesKit Activation Unlocker is applicable to most iPad models, including iPad, iPad Air, iPad Mini, and iPad Pro.

Still Can't Find Your Answers?

You can also contact us via Email support@tuneskit.com for product inquiry, tech support, refund, etc. We will get back to you as soon as possible.

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