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TunesKit Frequently Asked Questions (FAQ)

FAQs - Refund, Order, Upgrade, etc.

What can I do if the registration code is invalid?

Firstly please make sure you have entered the license code correctly. Then please check whether there is any special characters in registration name. Since TunesKit only recognizes English characters, you'd better contact us to apply for a new one if your have received an user ID with special characters in it.

How do I register TunesKit with registration code provided?

1For Mac users: Run TunesKit program on your Mac. Click the menu bar from TunesKit and select "Register". Then copy and paste the registration email and registration key as it requires. Click "OK" to finish registration.

2For Windows users: Launch TunesKit program on your PC and click menu icon. Choose "Register" in drop-down list. Then fullfil the registration form with license email and license key you have received from email.

Note: The registration is case sensitive. So please do not add any blank at the beginning or the end of the registration name and registration code.

What is the difference between trial version and registered version?

The trial version gives users a chance to use TunesKit programs for free but with some limitations, only the registered version of TunesKit will allow you to use the software completely. When you use the free trial version, a prompt message will usually pop up in the last step to tell you the restriction. If you want to unlock the limit, you need pay for it. You can read the table below to learn the restrictions, respectively.

Product Name Restrictions in Trial Version
Audio Capture Capture 1 minute of each audio file
Screen Recorder Add watermarks to recorded video and only records the first 1 minute for audio recording
Video Converter Only convert the first 1/3 content for each file
Video Cutter Give you 5 opportunities to use the program for free
Video Repair Add watermarks to repaired video and export is not allowed
AceMovi Video Editor Add watermarks to recorded video and exported video
iOS System Recovery The last step "Repair" is not allowed
iPhone Data Recovery The last step "Recover" is not allowed

What if I didn't receive the registration code after payment?

Generally, you will receive the registration code via e-mail within one hour after the order is issued successfully. If you didn't receive the code in time, you can retrieve it by yourself from this page: https://www.tuneskit.com/retrieve.html. Just submit the order number or the email address that you used to place the order, and you will get your key immediately. For any further questions, you can contact us at [email protected], and we will reply to you as soon as possible.

How can I know my order is successful?

Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform. After that, you will receive another e-mail with registration code info within an hour, or immediately.

Why is there a "Download Protection" service while placing an order?

The Download Protection is a kind of service provided by RegNow, the online payment platform to backup the software you purchased. It's not offered by us. If you don't need this service, we kindly suggest you remove it before making any payment.

Can I purchase a CD?

We provide download versions of TunesKit instead of CD copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitations.

Can I switch the registration code from different platforms?

Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform. Yet, as long as you contact us via [email protected] within 7 days after you purchase, we can still help you change the license code for free. Once the period expired, you have to pay for it.

How to cancel the TunesKit subscription?

To cancel the auto-renewal of TunesKit subscription, you can click this link and then follow the instructions to do it. Besides, you are also able to feel free to contact us via [email protected] to help you cancel TunesKit subscription with ease.


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