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Can't Reset Apple ID Password? Solutions You Need

Updated by Brian Davis on May 10, 2024 3:30 PM • Category: Unlock iOS
4 mins read

cant reset apple id password

It's tricky when you forget your Apple ID password, you may not able to access any Apple services on your device. So what would you do if you forget your Apple ID password? I believe most users will turn to reset their Apple ID password. It is generally easy to reset your Apple ID password with the help of Apple Security Support, but users have occasionally reported that they were unable to reset their Apple ID password when they try to change their Apple ID password. In this case, we will guide you through the problem of can't reset Apple ID password. Please read on.

Part 1. Fix "Can't Reset Apple ID Password" vai iOS Device

The failure to reset your Apple ID password happens when you change your Apple ID password on a new device. This is because your Apple ID account has not been signed in on the new device and Apple will not authorize this action for security reasons. Therefore, to reset your Apple ID password on a new device, first set up your Apple ID account on it. You can refer to the following steps.

Step 1. On your new device, open Settings > Sign in to your iPhone > Forget Password, click on Forget Apple ID, and follow the on-screen required options to enter your personal information.

fix cant reset apple id password on new device

Step 2. Then, click on the Forgot Password option and enter your phone number. After entering your phone number, click on the Send Code button.

enter verification codd

Step 3. Enter the code you have received to reset the Apple ID passcode.

Part 2. Fix "Can't Reset Apple ID Password on iPhone/iPad" via Account Recovery

Another reason why people can't reset their Apple ID password on iPhone/iPad is that Apple Security Support does not consider the person to have enough information to reset their password. In this case, they will be advised to account recovery, which is the last official resort to access their apple ID account and reset their password. This process usually takes a few days to a few weeks, but you can cancel the application at any time.

To request account recovery on the Apple website:

Step 1. Visit
Step 2. Enter your Apple ID and the verification code, then type in the details according to the on-screen request.
Step 3. Afterward, you will receive a message containing the exact date or time required for account restoration.

account recovery webiste

To request account recovery contact on other's device:

Step 1. Open Settings > your name option > Password & Security > Account Recovery.
Step 2. Click on your contact's name and select Get Recovery Code.
Step 3. Enter the received code on the device, and then you will be able to reset the Apple ID password.

account recovery contact

Part 3. Remove Apple ID If You Can't Reset Apple ID Password

As a loyal Apple user, you probably have more than one Apple ID account and iPhone, and maybe the old one has been discarded for a long time for various reasons. If someday you want to get the old one to be your spare phone, you have to make sure the phone is still accessible, such as you still remember its passcode.

If you've long forgotten the password of that old phone and don't want to put the hassle of official account recovery into use, then we'd like to introduce you to a third-party tool to help you remove the old Apple ID from your iOS device without entering a password, called TunesKit iPhone Unlocker.

TunesKit iPhone Unlocker is an effective iOS unlocker that can unlock an iPhone/iPad/iPod without entering a password, such as a screen lock passcode, Apple ID password, Screen Time password, MDM restrictions, etc. It is now available on the iPhone 15 series as well as the latest iOS 17 versions, helping you to remove Apple ID from iOS device when you can't reset Apple ID passcode.

tuneskit iphone unlocker

Key Features of TunesKit iPhone Unlocker

  • Available on the latest iOS 17 versions
  • Remove Apple ID from iPhone/iPad/iPod without entering the password
  • Unlock iOS screen lock without passcode
  • Remove MDM profile from iPhone, iPad, and iPod with ease
  • Bypass Screen Time restrictions with simple clicks
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Please read the tutorial on How to Remove an Apple ID that Can't Be Reset with a Password via TunesKit iPhone Unlocker. Before using TunesKit iPhone Unlocker to remove Apple ID from your iOS device, please check if the Find My feature is disabled on your device. If the Find My feature is enabled, TunesKit iPhone Unlocker will not be able to remove the Apple ID from your iOS device.

Step 1Connect iPhone to Computer

Download and launch TunesKit iPhone Unlocker on your computer. Then get your iPhone connected to the computer via a lightning cable. Next, click on Unlock Apple ID option and tap Start.

iphone unlocker

Step 2Confirm iPhone Status

Follow the on-screen instructions to check and confirm your iPhone status, and then turn to the next step. TunesKit iPhone Unlocker will remove the Apple ID from your iOS device if the iOS version is iOS 13 or earlier. If not, you will need to download a firmware package before removal.

confirm device status

Step 3Download Firmware Package

Ensure that the on-screen information is related to your iOS device. If not, you can change it manually. Afterward, tap the Download button. If you have a firmware package downloaded, you can also click on the Select button to select the firmware package from your local file.

download firmware package

Step 4Remove Apple ID from iOS Device

When the firmware package has been downloaded, you need to click on the Unlock button to start removing the Apple ID that cannot be reset. Make sure your device is always connected to the PC during this process.

remove apple id

Part 4. Conclusion

In this article, we have covered two official ways to fix the problem when your iPhone can't reset Apple ID password. Although you need to put in a little effort, the result will eventually allow you to reset your Apple ID password without difficulty. Moreover, when you want to reuse an old phone that you haven't used for a long time, TunesKit iPhone Unlocker can help you remove any restrictions such as Apple ID, screen lock, etc. without having to enter any password.

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