How to Fix iPhone Favorite Contacts Not Working?

Posted by Brian Davis on Jul 21, 2020 4.00 PM

fix iphone favorite contacts

Favorites have been around since the birth of the iPhone, but that may mean you've forgotten about them. That's a shame, because this feature is so useful.

When we open our contacts on our iPhone, we can find a section called Favorites. This function allows us to add important contacts that we often contact to favorites, so that when we need to contact them, we don't have to look them up again in our address book arduously. Instead, we can quickly find contacts in our favorites to make a call or send a text message. Even if you have set 'Do Not Disturb' on your phone, your favorite contacts can still reach you at any time which will be crucial in an emergency.

Here are some common issues on favorite contacts many Apple users have reported:
•Unable to add new numbers to the Favorites
•Favorites widget not loading and says unable to load
•Favorite contacts list show different numbers from the one you added

So if you find that your favorite contacts not working, don't be worry, here we will provide you some effective ways to solve your problem.

Solution 1. Check Whether Contacts Are Syncing
Solution 2. Delete the Duplicate Contact Information
Solution 3. Manage the Linked Contact Information
Solution 4. Re-Sign into Your iCloud Account
Solution 5. Update the iOS System to the Latest Version
Solution 6. Use iOS System Recovery Software on Win/ Mac

Solution 1. Check Whether Contacts Are Syncing

The first thing you should do is make sure your contacts are syncing to your desired third-party accounts like Google, Outlook, Yahoo, etc. Here are the detailed steps below.

Step 1. Go to 'Settings' > Find 'Passwords & Accounts'

Step 2. Tap on each account listed

Step 3. Turn on the 'Contacts' button if you want to sync with your Device

iphone passwords accounts

And you can use the same steps to sync other contacts on your iPhone. But if you find your iPhone has turn on the contacts on the account you want, you can toggle it off but choose 'Cancel' to force a quick resync.

Solution 2. Delete the Duplicate Contact Information

In general, the problem iPhone favorite contacts not working will also happen when you have a duplicate contact. Once you set up two contacts for one person, you will create duplicate contact information.

Here are two ways to delete duplicate contact. The first one is to delete the duplicate one by using iCloud. Log in to iCloud's website, and open the 'Contacts' app. Then you can check if there are some duplicated contacts. But this method will be complicated and time-consuming if you have multiple duplicated contacts.

So you can also try the other second method. The second method is to use the contacts app on your Mac to merge contacts. You can follow the steps below.

Step 1. Go to the 'Card' Menu.

Step 2. Click the 'Look for duplicates' button.

Step 3. Choose the 'Merge' button.

Then you will find the contacts will sync with the iPhone if your enabled iCloud on both devices.

look for duplicates

Solution 3. Manage the Linked Contact Information

There is a link contact feature in your contacts apps, which will link different contact information for the same person that you have. The link contact feature helps you merge the information. Sometimes, you may set contact information from Gmail and set another information manually for the same person. If the linked numbers are incorrect, you can do the following steps to fix it.

Step 1. Open the contact card for the entry that you are having the issue within your favorites. > Scroll down to the bottom and check for multiple accounts for this contact.

Step 2. Edit the numbers so that they are all the same on all accounts.

Step 3. Open up the Favorites and you will see the numbers will be correctly reflected.

Solution 4. Re-Sign into Your iCloud Account

The iCloud contacts syncing will also cause problems on your iPhone favorite contacts. So you can sign out and re-sign to iCloud.

Step 1.Go to 'Settings' > find 'iCloud'.

Step 2.Scroll down and click the 'Sign Out' button.

Step 3.Wait a few seconds and then sign back into iCloud.

sign out icloud

Solution 5. Update the iOS System to the Latest Version

Update your iOS system to the latest version can fix some system issues that need to recover. Here are the steps to update your system.

Step 1. Go to 'Settings' > 'General'

Step 2.Tap 'Software Update'

Step 3.Press 'Install Now'

update ios system

TIP 6. Fix iPhone Green Screen with TunesKit

If you have gone through the steps above and still can't fix iPhone favorite contacts disappeared or not working, the iOS system on your phone may be damaged for some unknown reasons.

To fix this problem, you can try the TunesKit iOS System recovery software. It is regarded as one of the best iOS repair tool in 2020 and can fix more than 50 iOS issues on your iPhone/ iPad without any data loss and the sophisticated backing up operation. In the next part, we will provide you the full guides on how to fix iPhone favorite contact by using TunesKit.

What's more, this software also provides you the function of 1-click to enter/exit recovery mode for free. And it will also help you downgrade iOS and fix iTunes error like iTunes error 54, iTunes error 39 easily. Why not download it and have a try?

Download Download

Here are the detailed steps on fixing your problems by using TunesKit.

Step 1Open TunesKit and connect your iPhone to PC

Open TunesKit on your computer. Then connect your phone with computer via a USB cable. After your iPhone/iPad has been detected by your computer, press 'Start'.

connect iphone

Step 2Choose a repairing mode and Download firmware package

TunesKit will provide you two repairing mode for you to choose, Standard mode can solve the common iOS issues and repair the iOS system without data loss. Advanced mode can fix more serious issues but it will erase all the data on your iPhone.

To fix iPhone favorite contacts not working, you should try the standard mode first.

Select mode

Then, confirm your device info is correct and press "Download" to download the firmware

download firmware

Step 3Recover the iOS system

When the iOS system is recovering, make sure your iPhone/ iPad keeps connecting with the computer. Then your phone will be fixed in seconds.

fix ios

The Bottom Line

Here are all the 6 tips on how to fix the iPhone favorite contacts not working. If you still have any trouble on fixing your problem with the method above, you can just leave your question on the comment place without hesitation. You can also try to use the TunesKit iOS System Recovery tool to fix your all iOS issues without data loss.

Try It Free Try It Free


has covered tech and entertainment for over 10 years. He loves technology in all its forms.

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