background images
iconTunesKit iOS System Recovery
  • Repair 150+ iOS problems like stuck on Apple logo, boot loop, etc.
  • Fix various iOS/iPadOS issues at home, no data loss at all
  • Enter and exit Recovery Mode on iPhone/iPad/iPod touch for free
  • Reset iOS device to factory settings without password
Try It Free Try It Free

Viber Not Working on iPhone: Problems & Solutions

Updated by Brian Davis on Jan 15, 2024 10:52 AM • Category: iOS & iPhone Tips
7 mins read

viber not working

Given the magnitude of its users, Viber is another fast-growing smartphone app that enables free calls, sending of pictures, video messages and much more. The app is easy to work with and you only need your phone number to get started. However, sometimes it may not appear as easy as you think. Several users have reported hitch-ups of Viber not working on iPhone even after a successful download.

Part 1. Why is Viber Not Working on My iPhone

While using the Viber app on iPhone, users may encounter various problems like app crashing, can't send messages, can receive notifications, etc. Before fixing these knotty problems, finding out the reasons behind them is important. You can check the list below.

Outdated software version - If you are now using an outdated iOS version, you may face these app crashing problems frequently. You can try to update your iOS version to get better compatibility.
Poor network connection - Try using Viber under a stable network connection. A poor network may lead you to a bad situation.
Software issue - If there is anything wrong with your iOS system, you will need to repair the iOS system by taking the assistance of a professional iOS fixing program.

Video Guide: Common Methods to Fix Viber Not Working on iPhone

Now let's narrow down to the solutions:

Part 2. Fix Viber Not Working Properly

1. A Professional Way to Fix Viber Problems Without Data Loss

If Viber still cannot normally work after using the above methods, I would like to recommend an iOS fixing tool - TunesKit iOS System Recovery - to you. It is a multifunctional and one-stop program that can fix more than 150+ iOS issues, such as Viber not sending messages, pink line on iPhone screen, iPhone stuck on black screen, and WhatsApp not opening on iPhone. In addition, TunesKit iOS System Recovery will protect your iPhone content from losing while repairing your iPhone.

tuneskit ios system recovery

Characteristics of TunesKit iOS System Recovery:

  • Fix Viber not working on iPhone within several steps
  • Supports the latest iOS version and iPhone model
  • Provide two different fixing modes to fix different issues
  • Fix various iOS issues with some clicks
  • Fix your iPhone/iPad/iPod touch without losing any data
Try It Free 600,000+ Downloads
Try It Free 600,000+ Downloads

Let's see how to fix Viber not working on iPhone using TunesKit iOS System Recovery.

Step 1Connect the iPhone with PC

Connect your iPhone to a computer and launch TunesKit iOS System Recovery first. Then TunesKit iOS System Recovery will start to detect your iPhone.

connect iphone

Step 2Choose a mode to fix

Then, select a mode to fix Viber not working on iPhone. There are two modes for you to choose from, and the Standard is powerful enough to fix it.

select mode

Step 3Download firmware package

Click the Next button to the next step. Confirm that the given information is corresponding to your device. If there is something, please correct it manually.

download firmware

Step 4Fix Viber not working on iPhone

When the download process is finished, TunesKit iOS System Recovery will start to fix your iPhone. Wait for several minutes then the Viber on your iPhone will work properly.

fix viber not working on iphone

2. Fix Viber Doesn't Ring on iPhone

Effective communication should end up with some feedback. This explains why Viber sound not working can be an impending thing to wind up a proper communication. When Viber doesn't ring on iPhone, there is no way you will know that some message has arrived or whether a friend is trying to reach you.

Step 1. Solve this by opening the "Settings" app on your iPhone.

Step 2. From the Settings menu, look for Viber and tap on "Notifications".

Step 3. Next, go to the "Alert Style" and enable it. Do this by setting it to "Alerts" or "Banner". This should allow notifications that will let you hear every sound from your Viber app.

viber doesnt ring

3. Fix Viber Messages not Sending or Receiving

When you cannot send or receive your messages then this is an indication that your Viber app functionality is deteriorating. You need to do a few fixing from your settings page.

Step 1. Solve this by going to the "Settings" page of your Viber app.

Step 2. Then go to the "Privacy" settings and click on "Disable" the "Collect analytics" button.

Step 3. Next, check your "Messages" setting to ensure it is enabled.

If this solution does not solve the Viber not receiving messages or Viber message not delivered problem, then you can refresh your iPhone by a simple restart.

viber message not sent

Bonus Tip: Lost Viber Messages on your iPhone?

Your important Viber messages are lost after fixed Viber messages not showing problem? No worries. TunesKit iPhone Data Recovery for Windows (or for Mac) can help you get them back instantly. This tool has a high success rate, supporting over 20 data types including Viber messages, imessages, text messages, contacts, photos, videos, reminders, photos and many more. It will also enable you to preview your data before you retrieve them. Furthermore, it is a secure with only three easy steps to the recovery process.

4. Fix Viber Disconnecting Abruptly

Unnecessary disruptions can be so annoying especially when you are in the middle of an important conversation. However, you should be in a position to know whether it is a power disruption or not. Head on to your Wi-Fi connection and confirm that it is rightfully connected and working. In the event that the internet connection is up and running although the Viber app continues to disconnect abruptly, head on to fix the Viber service.

Step 1. The first step is to click on the "Settings" from your Viber app.

Step 2. From the Settings menu, click on "Additional settings".

Step 3. Go to "Battery and performance" and scroll to "Manage apps battery usage". Click on "Choose apps".

Step 4. Then go to "Customs" and look for "Background Networks" From here, select "Stay Connected". This should prevent any further Viber service disconnections.

5. Fix Viber Can't Find Contacts

There are those times when you check out for contacts but wonder where probably they might have disappeared to. Well, Viber app usually syncs with your phone's contacts and that is the reason why you can access any number that is on your contacts list via Viber. However, this may not be the case especially when Viber not working on iPhone problem is at hand. This then indicates that the sync functionality is facing some disruptions. Don't worry though, just follow these steps to fix it.

Step 1. Open the "Settings" on the app then click on "General" and then on "Sync contacts" to make them viable.

Step 2. Click on "Mail" and then scroll and tap on "Contacts".

Step 3. Select on "Import SIM Contacts" to make them visible on your Viber app.

import sim contacts

6. Fix Viber Is Always Online

You should understand that as long as your Viber app is running in the background, it will always portray that it is online. By this, you are able to receive calls, messages and other data from friends as long as both of you are connected via Viber. In this a scenario, you need to change your online status.

Step 1. From your phone's home screen, open your "Viber" app.

Step 2. Tap on "More" menu and scroll to "Privacy".

Step 3. Then disable your status by tapping on "Share Online Status". By this, your phone will show that you are offline. Once you need to go online, simply change your status by enabling it once more.

viber online status

7. Fix iPhone Refuses to Connect the Camera on Viber

What is the beauty of a Smartphone anyway? I guess it is the capability to do more than our traditional phones, such as video calling. Though sometimes, the problem escalates from Viber free call not working, to iPhone camera not being able to connect to the camera on Viber. Follow these steps for a quick fix.

Step 1. Open the "Settings" on the app and tap on the "Privacy" menu.

Step 2. Next, click on the "Camera" menu to see the available social media apps currently installed on your phone.

Step 3. Locate "Viber" app and then toggle on it to enable the functionality. You should then be able to video call any contacts without experiencing further hitches.

viber camera settings

8. Fix Viber Keeps Crashing

One common cause is when the app's cache becomes full, depriving it of sufficient memory to function properly. If the Viber still keep crashing after clearing cache, it's possible that the system version on your iPhone is outdated. In such cases, deleting the existing installation and downloading the latest version of Viber could be the appropriate solution.

The Bottom Line

Viber has a lot to offer as long as you have correctly set it up. Apart from free calls and messages, you can also do free group chats, public chats, and even games. Likewise, Viber gives you the mandate to block another user via the privacy settings. It is therefore ideal to know how to manoeuver around the app, including handling some issues of Viber not working on iPhone. The above solutions will definitely make your Viber app run as desired. Besides, TunesKit iOS System Recovery can also come in handy if you encounter other iOS issues.

Try It Free Buy Now
Try It Free Buy Now

Add a review

Home > iOS & iPhone Tips > Viber Not Working on iPhone: Problems & Solutions