How to Transfer Viber Messages to New Phone: Step by Step Guide

Getting a new phone is exciting, but the thought of losing years of conversations, photos, and memories in your Viber chats can be stressful. The good news is that you can bring your message history with you. The process, however, depends entirely on whether you are moving between Android to Andorid or iPhone to iPhone.

This comprehensive guide will walk you through every scenario. We'll cover the official, easy methods on how to transfer Viber to new phone, ensuring you have all the information needed for a successful move.

Part 1. Before You Begin: Essential Prerequisites for a Smooth Transfer

To prevent common errors and ensure your transfer goes off without a hitch, complete this checklist on your old phone before you start to transfer Viber messages.

• Use the Same Phone Number: Viber links your chat history to your phone number. You must activate Viber on your new phone with the exact same number to restore your backup.
• Connect to Wi-Fi: Chat backups, especially those with photos and videos, can be very large. A stable Wi-Fi connection will prevent slow speeds and excess mobile data usage.
• Sufficient Cloud Storage: Ensure you have enough free space in your cloud account.
  For Android: Check your Google Drive storage.
  For iPhone: Check your iCloud storage.
• Update the Viber App: Go to the Google Play Store or Apple App Store and make sure you have the latest version of Viber installed on your old phone. This ensures compatibility.

Part 2. Official Way to Transfer Viber Messages (Same Operating System)

This is a recommended method, officially supported by Viber. It works perfectly when you are moving between two phones that use the same operating system.

How to Transfer Viber from Android to Android

If you're moving from an old Samsung, Pixel, or any other Android device to a new one, your chat history is backed up to Google Drive. Just follow the steps below to transfer the chat messages:

Step 1: Back Up Viber Data on Your Old Android Phone

1. Open Viber on your old Android phone.
2. Tap the More (three horizontal lines) icon at the bottom right corner.
3. Go to Settings, then select Account.
4. Tap on Viber Backup.
5. Make sure you are connected to the correct Google Account. If not, tap on Settings to connect to the Google Drive account where you want to save your backup.
6. Choose whether you want to include Photos and Videos in your backup by tapping the toggles. Be aware this will increase the backup size significantly.
7. Tap Back up. Wait for the process to complete. You will see a Last backup timestamp update once it's finished.

Step 2: Restore Viber Messages on Your New Android Phone

1. Install the Viber app from the Google Play Store on your new Android phone.
2. Open Viber and begin the setup process.
3. Crucially, enter the same phone number you used on your old device.
4. After activating your account, Viber will automatically detect the backup file in your Google Drive.
5. A screen will appear asking if you want to Restore Viber content. Tap Restore now.
6. Allow Viber the necessary permissions to access your Google account. The restoration process will begin. Once complete, all your backed-up messages will appear in the app.

How to Transfer Viber from iPhone to iPhone

For users in the Apple ecosystem, the process is just as seamless, using iCloud as the backup location.

Step 1: Back Up Viber Data on Your Old iPhone

1. Open Viber on your old iPhone.
2. Tap the More (three dots) icon at the bottom right.
3. Go to Settings, then select Account.
4. Tap on Viber Backup. Viber automatically uses the Apple ID you are signed into on your iPhone.
5. You can see when your last backup was performed. Choose if you want to include Photos and Videos.
6. Tap Back up now. The app will begin backing up your data to iCloud.

Step 2: Restore Viber Messages on Your New iPhone

1. On your new iPhone, make sure you are signed in with the same Apple ID you used on your old phone.
2. Download and install Viber from the App Store.
3. Open the app and activate it using the same phone number.
4. Viber will automatically find the backup in your iCloud account and prompt you to restore your chat history.
5. Tap Restore now. Your messages, and any media you included, will be downloaded to your new iPhone.

Part 3: The Easiest Way to Transfer Viber from iPhone to iPhone

For iPhone users, using a third-part tool like TunesKit WhatsApp Transfer can help you transfer Viber messages from iPhone to iPhone in a simple and effective way. TunesKit WhatsApp Transfer is a comprehensive and powerful social app message manage tool with powerful features, allowing users to transfer, backup, restore, and export WhatsApp, Viber, Kik, and LINE messages between iOS devices and computers.

Step 1 Connect old and new iPhone to PC

To begin with, download and install TunesKit WhatsApp Transfer on your computer. When the program is installed, connect both your new and old iPhone to the computer. Then, launch TunesKit WhatsApp Transfer, select Viber.

In this phase, select Transfer feature. Here you can set the source device and destination device. When all is set, click on the Transfer button.

Step 2Transfer Viber from iPhone to another

Unlock both your devices, and TunesKit WhatsApp Transfer will start to transfer Viber data from your source device to the destination device. The process will not take a long time.

Step 3 Check Viber data on destination device

That’s it! Your Viber data has been successfully transferred. Click the Done button to complete the process. You can now launch the Viber app on your new phone and continue your conversations with all your original messages from your old device.

Part 4: Troubleshooting & Frequently Asked Questions

1. What if my backup isn't found on my new phone?

This is the most common issue. Check these things:
Are you using the exact same phone number? On your new phone, are you signed into the same Google Account (for Android) or Apple ID (for iPhone) that you used to create the backup? This is essential.
Did the backup on your old phone complete successfully? Check the "Last backup" date in the Viber Backup settings.

2. Do my photos and videos get transferred?

Only if you enabled the "Include Photos" and "Include Videos" options during the backup process on your old phone. If you didn't, only your text messages will be restored.

3. What about my Viber Stickers and Hidden Chats?

Purchased stickers are tied to your Viber account and should reappear after you set up your new phone. Free or promotional stickers may not. Hidden chats are NOT included in any backup and will be lost. You should unhide any important chats and take screenshots of information before transferring.

4. Can I use Viber Desktop to transfer my messages?

No. The Viber Desktop app syncs with your phone in real-time but does not have a feature to back up and restore your history to a new phone.

Conclusion

Transferring your Viber messages is straightforward when staying within the same ecosystem (Android to Android or iPhone to iPhone), thanks to the built-in Google Drive and iCloud backup features. By following the steps carefully, you can have all your conversations ready on your new device in minutes. If you want to transfer Viber messages without using iCloud, just download and try using TunesKit WhatsApp Transfer.