Apple ID Does Not Exist? Find 5 Solutions Here!

Updated by Brian Davis on May 22, 2025 • Category: Unlock iOS
6 mins read

"Help! Apple says my Apple ID does not exist when I tried to download some apps in the Apple Store. I enter my Apple ID password repeatedly but failed. Can anyone tell me what I can do to recover my Apple ID? Or how can I remove the Apple ID from my iPhone and create a new one?"

how to fix apple id does not exist

Have you ever met the issue that Apple says Apple ID does not exist, especially when you try to sign out of your Apple ID, download an app from the App Store, or access iCloud services?

So, why does it say your Apple ID does not exist? Could it really have disappeared? Don't worry. In this guide, we'll walk you through the top 5 proven fixes to get your Apple ID back or remove it without password - no more endless login loops or error messages!

Part 1. When Will Apple Say My Apple ID Does Not Exist?

Before we dive into why and how to fix Apple ID does not exit issue, it's helpful to understand the most common situations that trigger this error. Therefore, we've gathered these real-world cases from the Apple Community and popular tech forums.

To sum up, it is especially common on older iOS versions or devices, and it usually happens when you interact with Apple services like the App Store, iCloud, or iTunes.

📌 Here are the most frequent scenarios:

Situation User Experience
1. Signing into a new device after losing your old one "I lost my old iPhone. When I tried to sign into my Apple ID on a new device, it said my Apple ID couldn't be found."
2. Delete Apple ID but not signed it out from device "I deleted my old Apple ID but forgot to sign out on my iPhone. Now I can't access anything, and it says the Apple ID doesn't exist."
3. Try to download or update apps "Every time I try to download or update an app, it asks for my Apple ID. I enter the right info, but it says my Apple ID doesn't exist."
4. You're resetting Apple ID password "I forgot my Apple ID password, so I tried to reset it - but the site says my Apple ID can't be found."
5. Apple shows the wrong email "Apple shows a strange email linked to my Apple account. When I switch it to the correct one, it still says the Apple ID doesn't exist."
6. Repeated login prompts "My iPhone keeps asking for Apple ID and password over and over. Even when I enter the right ones, it says the Apple ID doesn't exist."

These moments are not only confusing but also incredibly frustrating. If you encounter this issue with silimar situations, don't worry, let's dig into why this happens and how to fix. If not, feel free to share your situation at comments below!

Part 2. Why Apple Says My Apple ID Does Not Exist?

Actually, seeing the "Apple ID does not exist" error doesn't always mean your account is gone for good. Here are the most common reasons behind this issue:

  • Incorrect email address. A typo or using a backup email instead of your main Apple ID can trigger the error. Or someone else changed the Apple account email address but you don't know.
  • Deleted or deactivated Apple ID. If your Apple ID was disabled or removed, Apple's servers won't recognize it anymore.
  • Outdated or unused Apple ID. Older accounts, especially ones inactive for a long time, may not work with newer iOS systems.
  • Apple server issues. Sometimes the issue is on Apple's end - temporary server glitches can cause your ID to appear invalid.
  • You've jailbroken this iOS device before. Jailbreaking and using unofficial apps can interfere with Apple ID authentication, causing the Apple ID banned and not exist issue.

Part 3. How to Fix Apple ID Does Not Exist Error

In this part, we'll introduce 5 ways to fix the Apple ID does not exist error easily. However, each might have its limitations and suitable cases. Picking up the one fits your situations!

Method 1. Search for Your Apple ID in iCloud

✅ Suitable Case: Your iPhone is on your side.

When you meet the Apple ID not found issue, you can first check whether you enter the correct one. If you're wondering where to check Apple ID email, follow steps below:

  • On your iPhone, open Settings and tap your name at the top.
  • If you're using iOS 10.2 or earlier, go to Settings > iCloud.

From here, you can see if your Apple ID is still active on your device. If your account details show up, it means your Apple ID still exists and there might be other reasons behind Apple ID not found issue.

look for apple id via icloud

Method 2. Check Your Apple ID in iTunes & App Store

✅ Suitable Case: Your iPhone is on your side. However, if you're prompted again with the message that your Apple ID does not exist, this method may not work in your case.

If the account on iCloud is not the one you use to install and update apps, you can also verify your Apple ID through the iTunes & App Store section:

Step 1. Go to Settings > iTunes & App Store (or Settings > iTunes > App Stores on older versions of iOS).
Step 2. Look at the email address listed at the top.

search for apple id via itunes

Method 3. Look Up Apple ID via the Apple Website [Outdated]

✅ Suitable Case: You know the Apple ID password exactly. You remember the trusted phone number, recovery email address, and some other account details.

If you can't find your Apple ID that does not exist through iCloud, and iTunes and Apple Store, you can also tried to recover it via the Apple website in the past. Here are the detailed steps for how to find Apple ID through the Apple website.

Step 1. First, navigate to iforgot.apple.com, and then click on the look it up link.
Step 2. You will be asked to enter your Apple ID, first name, last name, as well as the recovery email. If what you entered is matched, the website will show you where your Apple ID is.

look up apple id via apple website

Method 4. Remove It When Your Apple ID Does Not Exist Anymore via Professional Tool

✅ Suitable Case: You've deleted your Apple ID but didn't sign out on your device. Now, you're stuck and want to reset your iPhone or iPad.

All the previous methods only work for finding out the correct Apple ID is. However, if you suspect your Apple ID has been hacked, changed, or deleted - and you're stuck in an endless loop of prompts saying "Apple ID does not exist anymore" - then the best solution is to remove the Apple ID entirely.

In this case, it's suggested to remove Apple ID without credentials directly with TunesKit iPhone Unlocker. With this professional and excellent unlocking tool for iPhone/iPad/iPod, you can easily remove Apple ID from iPhone without Apple ID and password.

Why Choose TunesKit iPhone Unlocker?

Easily reset iPhone/iPad when Apple ID no longer exist. Unlock iPhone/iPad/iPod touch, remove MDM/Screen Time limits, and more locks on iPhone without password. Works on most iOS version and iPhone models.

Try It Free safe 600,000+ Downloads

Now, let's see how to get rid of Apple ID when Apple ID does not exist with TunesKit iPhone Unlocker.

Step 1Connect iPhone to Computer

Download and launch TunesKit iPhone Unlocker on your computer and keep your iPhone connected to it. Then, choose Unlock Apple ID option and click on the Start button to go on.

⚠️ Important: Make sure Find My iPhone is turned off before using the Unlock Apple ID mode. If it's enabled, you should use the Remove iCloud Activation Lock mode.

iphone unlocker

Step 2Check iPhone Status

Now, you will be required to check your iPhone status. If the iOS version on your iPhone is iOS 13 or earlier, you can skip to the last step immediately. If the iOS version on your iPhone is iOS 14 or later, you will need to download a firmware package to unlock your iPhone, and all your iPhone will be lost after removing.

confirm device status

Step 3Download Firmware Package

After checking the status, you need to download a matched firmware to unlock Apple ID. Hit the Download button if the onscreen information is totally fitted with your iPhone. If there is anything wrong, you can correct it manually.

download firmware package

Step 4Fix Apple ID Does Not Exist

When the downloading finishes, please click on the Unlock button, and wait a short period of time. Then, you can get rid of Apple ID not existing with ease.

begin to remove appled id not existing

Method 5. Contact Apple Support for Help

✅ Suitable Case: You have enough time waiting for official Apple Support. You still remember some basic information about your Apple ID and proof of your iOS device ownership.

Sometimes you might have multiple emails linked to the Apple account or you've changed the email associated with Apple ID, but Apple fails to recognize. In such case, you are suggested to contact Apple Support for help.

Step 1. Go to getsupport.apple.com and choose the device you want to get support for.
Step 2. Click on Apple ID > Other Apple ID Topics and choose Get a Copy of Your Apple ID Data.

Apple's support team can walk you through recovering your account or verifying whether it still exists.

contact apple support

Part 4. Conclusion

In this post, we have shown you when and why does it say my Apple ID does not exist first. Then, we introduce 5 practical and simple methods for you to solve this problem.

If you don't want to get stuck in the loop of entering Apple ID password and seeing the Apple ID does not exist message, TunesKit iPhone Unlocker is the best choice for you. Simply download it from the buttons below and try it now if you are in trouble.

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