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Solved: 11 Solutions to iPhone Can't Hear Caller Problem

Updated by Brian Davis on Dec 19, 2023 11:30 AM • Category: Fix iPhone Issues
6 mins read

Recently, many iPhone users complain that they can't hear anything from the callers when they are making calls with friends. This iPhone no sound on calls issue can be found in many iPhone models such as iPhone 14/13/12/11 and other earlier versions. This matter stops people from normally contacting their friends or family members, which can be indeed annoying. Well, just take it easy. This is not an unsolvable problem and you can continue reading to get more information about this problem.

iphone no sound on calls

Part 1: Reasons about iPhone can't hear callers

At first, let's look at the reasons behind it. The problem that can't hear on iPhone is actually quite common, which can result in various causes. The following scenarios are some common ones.

1. iOS system glitches and errors.

2. Some wrong settings.

3. iPhone's hardware issues.

Part 2: The Best Way to Fix iPhone Can't Hear Calls - Using TunesKit

To resolve iPhone can't hear caller issue, the most effective way is to use related professional iOS system recovery applications, for example, TunesKit iOS System Recovery. This third-party tool can bring your iPhone back to normal no matter whether it has no sound when dialing, not working issues such as its power button not working and the like, or other intricate problems. Moreover, it can also fix other errors on iPad, iPod and more iOS devices. What's more, there is no need to worry about data loss as the software has 2 repairing modes including the Standard and Advanced modes.

tuneskit ios system recovery

TunesKit iOS System Recovery Features:

  • Fix iPhone no sound on calls issue with no data missing
  • Supports the latest iOS version
  • Available on Windows and Mac with concise interface
  • One click to put iPhone into recovery mode for free
  • Compatible with almost all models of iPhone, iPad, and iPod touch
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The 3 easy steps to solve iPhone has no sound on calls are as presented here through this program with simple interface and customer-friendly feature.

Step 1Connect Your iPhone to Computer

Open TunesKit iOS System Repair for Windows and connect your iPhone with your personal computer by virtue of a USB cable. Then tap on the "Repair iOS System" and "Start" option and choose the "Standard Mode" appears in the following screen. Finally follow the instruction to put your iPhone into DFU mode.

connect ios device

Step 2Download the Firmware Package

Confirm the device model, iOS version and other related information. After checking the information is right, click "Download" button to let the program download and verify the firmware package matched with your iPhone.

download firmware

Step 3Fix No Audio During Calls on iPhone

When the firmware package download is completed, press the "Repair" button to fix the iOS system. after the process is finished, your iPhone has no sounds on calls will be fixed without data loss.

fix iphone no sound on call

Video Guide: How to Fix iPhone No Sound on Calls

Part 3: 11 Ways to Troubleshoot iPhone No Sound on Calls

Way 1: Remove iPhone's case

The case on iPhone may be responsible for the no sounds on calls, as the protector might accumulate some dust and debris that clog the iPhone receiver and microphone. If it is this case, you need to take off the case and clear out the particles, then trying out calling to check whether you can hear the sound on calls.

remove iphone's case

Way 2: Adjust Volume Level

If your device volume is at its lower level or the ringer is mute, your iPhone can't hear callers will happen. So, you can check your volume settings and adjust the volume to a higher level by going to the Settings > Sounds > Ringer and Alerts.

adjust volume

Way 3: Turn off Do Not Disturb

Though Do Not Disturb Mode can prevent users from bothering of notifications, it will either cause iPhone no sound on calls sometimes. If you have turned Do Not Disturb Mode on, you can turn it off and check whether this issue still exists.

do not disturb

Way 4: Turn off Bluetooth

The Bluetooth being abled could also give rise to the iPhone can't hear callers and block the sound. So make sure you have turned off the Bluetooth by heading to the Settings of the device, and find the Bluetooth to toggle it off.

disable bluetooth

Way 5: Check Silent Mode and Network Settings

When you did some wrong settings such as turning on the Silent Mode, the iPhone can't hear caller is a sure thing. Thus to avoid this situation, it is suggested that you should disable the Silent mode in the Settings of iPhone, then switch the option off. Besides, you could also switch the Airplane mode on and off to see if the Wi-Fi network or cellular data works well. The bad network and reception will cause the issue that you can't hear anything during calls.

turn off airplane mode

Way 6: Hard Reset Your iPhone

If there is still no sound on calls of your iPhone, then you possibly have to hard reset the device to resolve this problem. You can try the following procedures according to your iPhone models.

For iPhone 6 series, simultaneously hold the Home and Side buttons until the Apple logo appears on the screen.

For iPhone 7 series, press the Side and Volume Down buttons in the meantime until the Apple logo is shown on the interface.

For iPhone 8 and later, first swiftly hold the Volume Up and Down buttons, then press down the Power button until the Apple logo pops up.

hard reset iPhone

Way 7: Check for Noise Cancellation

If your device is iPhone 12 or earlier, there's another feature on your iPhone which you can check for. Navigate to Settings > Accessibility > Audio/Visual and find the "Phone Noise Cancellation" option. This feature is on by default to reduce noise during a call. Toggle on and off to see if it improve the sound on calls.

check noise cancellation

Way 8: Turn On Call Audio Routing

Go to Settings > Accessibility, here's an option called "Automatic Call Routing". It allows users to customize how the audio is routed during your phone calls. By default, the setting is usually set to "Automatic". If you can't hear calls on iPhone, this feature might be turned off accidentally, and you need to set it manually.

audio routing automatic settings

Way 9: Reset Network Settings

If you are still encountering the iPhone no sound on calls problem, please try to reset the network settings. After resetting the network settings, the Wi-Fi, Cellular, VPN, and Bluetooth settings will be set to the factory settings. You can reset the network settings via Settings > General > Transfer & Reset > Reset Network Settings. When the network settings is reset, your iPhone will reboot automatically.

do not disturb

Way 10: Update iOS Version

The final solution to solve can't hear on iPhone problem is to update your iOS system to the latest version. This might fix your issue. Before updating, make sure you've backed up your data in case of any data loss. After that, you can navigate to the Settings > General > Software Update. If there is a pending update, just tap the Download and Install.

update ios


The above 11 ways and their operations are introduced to work out the problem of iPhone no sound on calls. Basically, the first method - using TunesKit iOS System Recovery can completely let you get out of the trouble as long as there is no physical damage. If you have any other questions or better recommendations, please be free to connect us.

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