1. License Policy

Once you finished the order and paid for TunesKit, you will receive the keycode ASAP. Generally speaking, the order confirmation email and keycode email will be sent to your inbox within minutes after your order. But sometimes it will be rejected by your email and shown in the spam. So if you don't receive the keycode in time, you can check the spam email as well. You can also retrieve the license code here by yourself or contact our support team for help: support@tuneskit.com.

TunesKit offers monthly, yearly, or lifetime licenses on the specified platform, which means you can upgrade TunesKit software for free in the future within the period, no matter what changes are made in the update. If you want to switch the license code from Windows to a Mac computer or vice versa, you can contact our support team to do it for free within one week after you make the purchase. Otherwise, you have to buy a new license key for your computer.

2. Refund Policy

TunesKit offers a 30-day Money Back Guarantee for all licenses, based on our 'try-before-you-buy' system. All refund requests will be approved only under the acceptable circumstances below. If an order exceeds the money-back guarantee period, then no refund will be issued.

Unaccepted Circumstances

We generally do not refund or exchange products in the following circumstances:

Accepted Circumstances

We'll refund your money as soon as possible if your case meets our Money Back Guarantee guidelines below:

How to Apply for a Refund Request

If your case falls under our refund policy, please submit the refund request to our support team by writing an email to support@tuneskit.com, with the following info in your email.

We'll deal with your refund request within 24 hours on the working days. The money will go back to your original account within 3~5 working days after our support team confirms your refund. Once the order is canceled, your license will be deactivated. Please uninstall our software from your computer completely.

3. Free Upgrade

All TunesKit products are free to upgrade. So you can buy one license and enjoy the product within the period. If you intend to use some old version of TunesKit, you have to contact our support team via support@tuneskit.com to request the old version download URL. Whenever you need the latest version of TunesKit, you can download the up-to-date version from the official page: https://www.tuneskit.com/download.html.