8 Solutions to Fix Apple Music Not Working on iPhone/iPad

Posted by Brian Davis on May 8, 2020 6:32 PM

Ask any Apple Music subscriber what draws them to this music service and the answer will be obvious. Over 60 million tracks and exciting new features that make it work like a charm! So, when Apple Music not working on iPhone issue arises, it totally disrupts users' equilibrium. And the consequence is even bigger. You cannot play any music whatsoever! Before we indulge into ways to fix these issues, let's first have a look at the most frequently occurred Apple Music problems.

apple music not working on iPhone

• Apple Music randomly skipping your selected songs
• Not playing any music at all
• When you are unable to login
• When Apple Music won't sync your music
• The Shuffle suddenly fails and you can't play music randomly
• Sometimes, the Radio Stations won't work
• You can also get the 'Unexpected error code 4010'
• Your Apple Music Library empties after iOS 13 update
• You may also receive the 'This media is not supported' error.

The above issue will mean that you can't continue enjoying your favorite tracks as you should on Apple Music. Let's uncover various fixes that will unleash your happiness with your favorite music streaming service.

#1. Enable iCloud Music Library

You may have disabled the iCloud Music Library by mistake. If that's the case, you will not manage to access the Music Library. You have to enable it so that your updates can be achieved on all your iDevices. To activate this feature and make changes to your Music Library;

enable icloud music library on iphone

#2. Update Your iPhone

You may experience Apple Music not working on iPhone/iPad if your device's version is obsolete. Such a device needs to be updated before you can keep up with the trending activities like streaming Apple Music.

update ios system

#3. Restore Your iPhone

Your device may also need a restore to stream Apple Music. You can restore your iPhone with iTunes in simple steps.

restore iphone

#4. Restart iCloud Music Library

When you get the 'Unexpected error code 4010', just know that some software glitch is causing your Apple Music not to work on your iPad or iPhone. So, signing out of the iCloud account and then signing in again is one proven solution to fix such an issue.

#5. Reset Network Settings

Maybe it's your network settings that are causing the Apple Music not working on iPhone issue. Remember that Apple Music fully needs your network for it to work superbly! With incorrect network settings, Apple Music will be loaded with tons of troubles when trying to connect to the Apple servers. To reset your network settings to defaults;

reset network settings

# 6. Check Cellular Data

Your network settings may be up and working but if the cellular data is turned off, you will be surprised to still wonder 'why is Apple Music not working on my iPhone'? Yes! Probably the cellular data is off. To turn it on;

check cellular data

#7. Check Apple Music Subscription

What if your subscription is expired? Your Apple Music simply won't work. You may have put all the above measures in place, forgetting that your subscription is way long expired. Remember you need to maintain an active subscription for you to continue enjoying Apple Music streaming services. Follow these steps to check if the subscription is expired. If so, renew it.

check apple music subscriptions on iphone

Note: In case it is expired, you won't be able to use Apple Music. Just renew it and continue enjoying your favorite music.

#8. Use TunesKit iOS System Recovery

There is a better way to fix Apple Music not working on iPad or iPhone issue without data loss. TunesKit iOS System Recovery is well designed to repair any iOS issues efficiently. With the ability to repair over 50 iOS problems, this tool is worth a try. Follow these steps to restore iOS update failure and fix Apple Music not working.

Download Download

connect ios device

The Bottom Line

Apple Music has all the abilities to work perfectly well most of the time. You should, therefore, rarely face Apple Music not working on iPhone. However, when your Apple Music app starts to malfunction, the above solutions are good enough to help you investigate and solve the issues.


has covered tech and entertainment for over 10 years. He loves technology in all its forms.

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