iTunes Movie Won't Play? Solved!

Posted by Dan Miners on Nov 5, 2019 11:13 AM.
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itunes movies won't play

Q: When I started to play a movie that bought from iTunes on my Macbook, this iTunes movie won't play black screen turned up. I tried again and it was still the same. I don't know what the matter is. Can someone tell you why won't my itunes movie play on my computer? And how can I fix this issue? Thanks. – Klaroline from Apple Discussion.

Many users have met the same problem – just purchased the movie from iTunes but cannot play it on the computer, just like Klaroline. If you are also one of them, then don't panic. Just keep on reading this post, and here we are going to find out 6 easy solutions to help you solve the problem of iTunes movies won't play efficiently. You can try them one by one and get it fixed.

Tip 1. Check Your Internet Connection
Tip 2. Update iTunes/QuickTime Versions
Tip 3. Re-login Your Apple Account
Tip 4. Check Your Expiry Date
Tip 5. Download the Purchased Movies
Tip 6. Fix iTunes Movie Won't Play Forever

Tip 1. Check Your Internet Connection

Sometimes, if your iTunes movies won't play without WiFi, you can check the internet connection first. You should make sure that your internet connection is stable, so you can play the movies from iTunes. If your internet is not good enough, you can try to turn off WiFi and then turn it on again. Try doing this several times, it may get better.

Tip 2. Update to the Latest Version

The second reason for why won't my iTunes movies play may due to your old iTunes and QuickTime player versions. So you can update both iTunes and QuickTime applications to the latest versions. The following are the simple steps.

For iTunes:

Step 1. Launch iTunes on your computer and click the "Help" option on the top menu bar.

Step 2. Next select the "Check for Update" and then follow the instruction to finish the update if an update is available.

update itunes

For QuickTime Player:

Step 1. Still, open QuickTime player on your computer and choose the "Help" option on the tab.

Step 2. Then click the "Update Existing Software..." option and start to update QuickTime to the latest version if there is an update available.

update quicktime

Tip 3. Re-login Your Apple Account

Next you can try to sign out and sign in again to iTunes with your Apple account to fix iTunes movie won't play problem. This is because there sometimes might be some bugs to your Apple account which may lead to connection failure.

sign in itunes

Step 1. Run the latest version of iTunes app and click the "Account" ("Store" on Mac) > "Sign out".

Step 2. Then go to the "Account" ("Store" on Mac) > "Sign in" to re-log in iTunes with your Apple account and passcode.

Step 3. Click the "Account" ("Store" on Mac) > "Authorization" > "Authorize This Computer" to make sure that you have already authorized the computer.

authorize itunes

Tip 4. Check Your Expiry Date

If your movie is rented from iTunes and it won't play, you can take a look at its expiry date. Generally, customers only have 48 hours to finish watching the movie once you have started to play it. If it is expired, you're not allowed to watch it again. You can re-rent the movie and continue watching it, yet it still gives you only 30 days to watch the rental movie.

Tip 5. Download the Purchased Movies

When your iTunes movies won't play and a black screen appears, it might because your purchased movies are not completely downloaded. You can check if the downloads are available from purchased movie and re-download them again.

Step 1. Open the latest version of iTunes program and click the "Account" ("Store" on Mac) option.

Step 2. Go to choose the "Check for Available Downloads" option.

itunes downloads

Note: We recommend you download iTunes movies in 1080p or 720p, and any higher resolution might not be supported by the display.

Tip 6. Fix iTunes Movie Won't Play Forever

After tried all the tips above but still can't fix iTunes movie won't play problem, you can then try this one. Here I'd like to recommend you to download all iTunes movies for playing on any player and device without internet connection. As all iTunes videos are protected by the digital right management (DRM), so you need a professional third-party tool such as TunesKit M4V Converter to remove the DRM and download iTunes movies quickly.

TunesKit M4V Converter can easily first strip the copyright protection and convert iTunes M4V videos to MP4, MOV, AVI, M4V, WMV, MPG, MKV etc. without damaging the original quality, including the subtitles and audio tracks, etc. Besides, the program is easy to operate and the conversion can be finished in 3 steps only.

itunes movie converter

Key Features of TunesKit iTunes Video Converter:

  • Remove DRM from iTunes movie and TV shows
  • Download iTunes movies without quality loss
  • Support numerous output media formats and mobile devices
  • Convert iTunes videos at 30X fast speed
  • Work on both Windows and Mac systems
3,000,000+ Downloads
Download Download

Next we will show you how to download iTunes movies for playback offline with the help of TunesKit M4V Converter.

Step 1Add iTunes movies to TunesKit

add itunes m4v videos

After downloaded and installed TunesKit M4V Converter on your computer, simply launch it. Click the "Library" button on the top menu bar to import the iTunes movies you'd like to download. Or, you can just drag your target iTunes videos and drop them to the program.

Step 2Select an output format

choose mp4 output format

Next press on the "Format" panel and choose an output format such as "MP4 (Lossless)" or "M4V (Lossless)". You can also adjust the video codes, size, quality, bit rate, etc. by clicking the Gear icon on the top right corner of each format profile.

Step 3Start to convert iTunes movies

convert itunes m4v to mp4

Now just click the "Convert" button and TunesKit will start converting the iTunes movies. After the conversion, all iTunes movies will be downloaded and saved at the "Converted" folder on your computer.

Conclusion & Suggestion

So these are all the solutions to your problem. Next if your iTunes movies won't play on the computer again, you can try these methods one by one until it's solved. Among all the tips, I think using TunesKit M4V Converter to download iTunes movies might be the easiest and simplest way to fix iTunes movie not playing issue. If you have any further problem or wanna share your experience with us, you can write it download on the comment section below.

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is the PR manager of TunesKit since 2012. He is in charge of all public relations, advertising, affiliate, etc for TunesKit.

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