Viber Not Working on iPhone: Problems & Solutions

Posted by Brian Davis on Feb 10, 2019 10:52 AM
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viber not working

Given the magnitude of its users, Viber is another fast-growing Smartphone app that enables free calls, sending of pictures, video messages and much more. The app is easy to work with and you only need your phone number to get started. However, sometimes it may not appear as easy as you think. Several users have reported hitch-ups of Viber not working on iPhone even after a successful download. The common issues include:

Viber doesn't ring on iPhone.

Viber not sending messages or receiving.

Viber disconnecting abruptly.

Viber can't find contacts.

Viber is always online.

iPhone camera refuses to connect the camera on Viber.

Now let's narrow down to the solutions:

1. How to Fix Viber doesn't ring on iPhone

Effective communication should end up with some feedback. This explains why Viber sound not working can be an impending thing to wind up a proper communication. When Viber doesn't ring on iPhone, there is no way you will know that some message has arrived or whether a friend is trying to reach you.

Step . Solve this by opening the "Settings" app on your iPhone.

Step . From the Settings menu, look for Viber and tap on "Notifications"

Step . Next, go to the "Alert Style" and enable it. Do this by setting it to "Alerts" or "Banner". This should allow notifications that will let you hear every sound from your Viber app.

viber doesnt ring

2. Fix Viber not sending or receiving messages

When you cannot send or receive your messages then this is an indication that your Viber app functionality is deteriorating. You need to do a few fixing from your settings page.

Step . Solve this by going to the "Settings" page of your Viber app.

Step . Then go to the "Privacy" settings and click on "Disable" the "Collect analytics" button.

Step . Next, check your "Messages" setting to ensure it is enabled.

If this solution does not solve the Viber not receiving messages problem, then you can refresh your iPhone by a simple restart.

viber not sending

3. How to Fix Viber disconnecting abruptly

Unnecessary disruptions can be so annoying especially when you are in the middle of an important conversation. However, you should be in a position to know whether it is a power disruption or not. Head on to your Wi-Fi connection and confirm that it is rightfully connected and working. In the event that the internet connection is up and running although the Viber app continues to disconnect abruptly, head on to fix the Viber service.

Step . The first step is to click on the "Settings" from your Viber app.

Step . From the Settings menu, click on "Additional settings".

Step . Go to "Battery and performance" and scroll to "Manage apps battery usage". Click on "Choose apps".

Step . Then go to "Customs" and look for "Background Networks" From here, select "Stay Connected". This should prevent any further Viber service disconnections.

4. How to Fix Viber can't find contacts

There are those times when you check out for contacts but wonder where probably they might have disappeared to. Well, Viber app usually syncs with your phone's contacts and that is the reason why you can access any number that is on your contacts list via Viber. However, this may not be the case especially when Viber not working on iPhone problem is at hand. This then indicates that the sync functionality is facing some disruptions. Don't worry though, just follow these steps to fix it.

Step . Open the "Settings" app then click on "General" and then on "Sync contacts" to make them viable.

Step . Open the "Settings" app then click on "General" and then on "Sync contacts" to make them viable.

Step . Click on "Mail" and then scroll and tap on "Contacts".

Step . Select on "Import SIM Contacts" to make them visible on your Viber app.

import sim contacts

Bonus Tip: Lost Viber Messages on your iPhone?

Note that it may not necessarily be the contact sync issue when it comes to Viber not being able to find contacts. There could be a high possibility that your phone contacts have been accidentally deleted. In such a case, syncing them will not yield any fruits. You can use TunesKit iPhone Data Recovery to help restore your contacts back. This tool has a high success rate, supporting over 20 data types including messages, reminders, photos and much more. It will also enable you to preview your data before you retrieve them. Furthermore, it is a 100% secure with only three easy steps to the recovery process.

See Also: How to Recover Deleted Viber Messages on iPhone

connect ios mac

5. Fix Viber is always online problem.

You should understand that as long as your Viber app is running in the background, it will always portray that it is online. By this, you are able to receive calls, messages and other data from friends as long as both of you are connected via Viber. In this a scenario, you need to change your online status.

Step . From your phone's home screen, open your "Viber" app.

Step . Tap on "More" menu and scroll to "Privacy".

Step . Then disable your status by tapping on "Share Online Status". By this, your phone will show that you are offline. Once you need to go online, simply change your status by enabling it once more.

viber online status

6. When iPhone camera refuses to connect the camera on Viber

What is the beauty of a Smartphone anyway? I guess it is the capability to do more than our traditional phones, such as video calling. Though sometimes, the problem escalates from Viber free call not working, to iPhone camera not being able to connect to the camera on Viber. Follow these steps for a quick fix.

Step . Open the "Settings" app and tap on the "Privacy" menu.

Step . Next, click on the "Camera" menu to see the available social media apps currently installed on your phone.

Step . Locate "Viber" app and then toggle on it to enable the functionality. You should then be able to video call any contacts without experiencing further hitches.

viber camera settings

The Bottom Line

Viber has a lot to offer as long as you have correctly set it up. Apart from free calls, you can also do free group chats, public chats, and even games. Likewise, Viber gives you the mandate to block another user via the privacy settings. It is therefore ideal to know how to manoeuver around the app, including handling some issues of Viber not working on iPhone. The above solutions will definitely ensure that your Viber app is up and running as desired.

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has covered tech and entertainment for over 10 years. He loves technology in all its forms.

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