iTunes Songs Greyed Out? Here's the Fix!

Posted by Adam Gorden on April 18, 2018 11:54:15 AM.

greyed out songs in apple music

When searching iTunes forums, you'll probably find a frequently asked question like below:

I have songs that I've added to my library via Apple Music that are grayed out in iTunes. They are unplayable from iTunes now but are fine on my iPhone and iPad. Any idea why the songs greyed out? How to fix it?

You may find it's familiar if you use iTunes music as well. It's really frustrating to play the iTunes songs but only discover that many of the tracks are grayed out and unplayable. Don’t worry, though. Fixing the iTunes songs greyed out issue is not very difficult. The following post will show you the solutions to this problem.

Reasons Why Some Songs Greyed Out in iTunes

Before getting started, let's explore the reasons why iTunes songs greyed out. In most cases, this problem happened due to the sync issue. Other cases, such as that specific file is missing on your computer but isn’t synced in iTunes, or the file is corrupt or unreadable, or some of your songs are in unsupported format or DRM protected could also cause the greyed out issue of iTunes songs.

Since we already sorted out the possible causes of the problem, it's easy to suit the remedy to the case. Here we go.

How to Fix: Check the Audio Format of the Greyed Out Track

If you are unable to play certain songs in iTunes, it may be that they are in unsupported formats or protected by DRM. To confirm, simply go to iTunes to find that specific track. Right-click it and choose Get Info. Look for Kind under the File tab. If it shows "Protected", then it means the track is with DRM protection.

In this case, you can follow these steps to fix the greyed out songs in iTunes by removing DRM from the tracks with a third-party tool like TunesKit DRM Audio Converter, an all-in-one audio solution to convert DRM-ed iTunes songs to DRM-free formats.

Step 1. Launch TunesKit DRM Audio Converter on your Mac or PC. Click "Add" button to load the specific greyed out iTunes songs or Apple Music tracks to the software.

Step 2. Select output format as common MP3, WAV, AAC, FLAC or others according to your own requirements. Set other preferences, like audio codec, bit rate, output folder, etc.

tuneskit itunes music converter

Step 3. Start to unlock DRM limit from iTunes or Apple Music songs.

For more details, you can visit the complete guide here: How to Convert DRM M4P Songs to MP3.

Once the DRM is removed from the iTunes or Apple Music songs, you can re-import them into iTunes library for playing without any issue.

How to Fix: Check iTunes Settings

Another possible reason that might cause iTunes songs to gray out is a specific setting in iTunes. Disabling that option would probably fix the issue. Simply follow these instructions:

Step 1. Navigate to iTunes library and right-click on the song that is greyed out.

Step 2. Find an option that says Check Selection and click it. Then you should be able to play the song as expected without any problem.

check selection

Note: This setting is relatively small and not very noticeable so you should carefully look for it.

How to Fix: Re-download the Greyed Out iTunes Songs

Another way to make the greyed out iTunes songs play again is to check if the particular track in question was purchased by you in iTunes. If so, deleting and redownloading it from iTunes would always works.

Step 1. Go to iTunes Store on the top right.

Step 2. Click on your account and find the purchased option from the drop down menu.

Step 3. It will list all the files you have purchased. Find the song that greyed out and then redownload it from iTunes.

redownload purchased itunes songs

How to Fix: Resync the iTunes Music

As we mentioned above, mostly the problem occurs because of a syncing problem. In specific, if you removed the songs from your iTunes library before, they might show up as greyed out when you sync iTunes to iPhone. To fix the issue, follow the tutorial here:

Step 1. Delete the grayed out songs from iTunes.

Step 2. Refresh your iTunes library and playlists.

Step 3. Re-sync your iPhone with iTunes using USB cable instead of Wi-Fi.

How to Fix: Re-authorize

If unfortunately all the above mentioned solutions can't solve the iTunes greyed out songs issue for you, you are suggested to try the other option before contacting Apple support. All you need to do here is de-authorize and re-authorize your computer.

Step 1. Go to iTunes and click Store in menu bar.

Step 2. In the drop-down menu, select Deauthorize This Computer option and log out of your iTunes account.

Step 3. Restart your computer, navigate to iTunes > Store, and then click Authorize This Computer.

reauthorize itunes

More Tips: How to Fix Greyed Out iTunes Songs on iPhone, iPad

If you meet the iTunes songs greyed out issue on iPhone, you can simply delete and reinstall the songs in order to fix the problem. The process is quite simple as shown below.

Step 1. On your iPhone, launch Settings app and navigate to General > Storage > Music. If you are using older iOS, you should go to Storage & iCloud usage and choose Manage Storage under storage.

Step 2. Press Music and tap the edit option.

Step 3. Tap the symbol on the left for all songs and select Delete. Then wait for the process to complete.

delete and redownload the songs on iphone

Step 4. Sync your iPhone to iTunes and let it re-download all the songs for you.


is an experienced writer of TunesKit who is obessing about tech, movie and software.

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