Apple Music/iTunes Songs Greyed Out? Here's the Fix!

Updated by Adam Gorden on Nov 28, 2019 11:54 AM.

greyed out songs in apple music

When searching iTunes forums, you'll probably find a frequently asked question like below:

I have songs that I've added to my library via Apple Music that are grayed out in iTunes. They are unplayable from iTunes now but are fine on my iPhone and iPad. Any idea why the songs greyed out? How to fix it?

You may find it's familiar if you use iTunes music as well. It's really frustrating to play the iTunes songs but only discover that many of the tracks are grayed out and unplayable. Don't worry, though. Fixing the iTunes songs greyed out issue is not very difficult. The following post will show you the solutions to this problem.

Part 1. Why are Some Songs Greyed out in Apple Music/iTunes?
Part 2. How to Fix Apple Music/iTunes Songs Greyed Out on Computer
Part 3. How to Fix iTunes/Apple Music Songs Greyed Out on iPhone

Part 1. Probable Reasons Why Some Songs Greyed Out in iTunes/Apple Music

Before getting started, let's explore the reasons why iTunes songs greyed out. The following are some of possible reasons.

* In most cases, this problem happened due to the sync issue.
* Other cases, such as that specific file is missing on your computer but isn't synced in iTunes.
* The file is corrupt or unreadable.
* Some of your songs are in unsupported format or DRM protected.

All these could cause the greyed out issue of iTunes songs or Apple Music. Since we already sorted out the possible causes of the problem, it's easy to suit the remedy to the case. Here we go.

Part 2. Solutions to Fix Apple Music/iTunes Songs Greyed Out

1. Check the Audio Format

If you are unable to play certain songs in iTunes or Apple Music, it may be that they are in unsupported formats or protected by the digital right management (DRM) protection.

To confirm whether they're DRM protected, simply go to iTunes to find that specific track. Right-click it and choose Get Info. Look for Kind under the File tab. If it shows "Protected", then it means the track is with DRM protection.

In this case, you can fix the greyed out songs in iTunes by removing DRM from the tracks with a third-party tool like TunesKit DRM Audio Converter, an all-in-one audio solution to convert DRM-ed iTunes songs and Apple Music to DRM-free formats.

tuneskit itunes music converter

Step 1. Download and launch TunesKit DRM Audio Converter on your Mac or PC. Click "Add" button to load the specific greyed out iTunes songs or Apple Music tracks to the software.

Download Download

Step 2. Select output format as common MP3, WAV, AAC, FLAC or others according to your own requirements. Set other preferences, like audio codec, bit rate, output folder, etc.

Step 3. Start to unlock DRM limit from iTunes or Apple Music songs.

Once the DRM is removed from the iTunes or Apple Music songs, you can re-import them into iTunes library for playing without any issue.

2. Check iTunes Settings

Another possible reason that might cause iTunes songs greyed out is a specific setting in iTunes. Disabling that option would probably fix the issue. Simply follow these instructions:

check selection

Step 1. Navigate to iTunes library and right-click on the song that is greyed out.

Step 2. Find an option that says Check Selection and click it. Then you should be able to play the song as expected without any problem.

Note: This setting is relatively small and not very noticeable so you should carefully look for it.

3. Re-download the Songs Greyed Out in iTunes/Apple Music

Another way to make the greyed out iTunes songs or Apple Music play again is to check if the particular track in question was purchased by you in iTunes. If so, deleting and redownloading it from iTunes would always works.

redownload purchased itunes songs

Step 1. Go to iTunes Store on the top right.

Step 2. Click on your account and find the purchased option from the drop down menu.

Step 3. It will list all the files you have purchased. Find the song that greyed out and then redownload it from iTunes.

4. Resync the iTunes Music

As we mentioned above, mostly the problem occurs because of a syncing problem. In specific, if you removed the songs from your iTunes library before, they might show up as greyed out when you sync iTunes to iPhone. To fix the issue, follow the tutorial here:

Step 1. Delete the grayed out songs from iTunes.

Step 2. Refresh your iTunes library and playlists.

Step 3. Re-sync your iPhone with iTunes using USB cable instead of Wi-Fi.

5. Re-authorize Your Computer

If, unfortunately, all the above mentioned solutions can't solve the Apple Music/iTunes songs greyed out issue for you, you are suggested to try the other option before contacting Apple support. All you need to do here is de-authorize and re-authorize your computer.

reauthorize itunes

Step 1. Go to iTunes and click Store in menu bar.

Step 2. In the drop-down menu, select Deauthorize This Computer option and log out of your iTunes account.

Step 3. Restart your computer, navigate to iTunes > Store, and then click Authorize This Computer.

Part 3. How to Fix iTunes/Apple Music Greyed Out Songs on iPhone/iPad

1. Delete and Redownload the Songs

If you meet Apple Music songs greyed out issue on iPhone or iPad, you can simply delete and reinstall the songs in order to fix the problem. The process is quite simple as shown below.

delete and redownload the songs on iphone

Step 1. On your iPhone, launch Settings app and navigate to General > Storage > Music. If you are using older iOS, you should go to Storage & iCloud usage and choose Manage Storage under storage.

Step 2. Press Music and tap the edit option.

Step 3. Tap the symbol on the left for all songs and select Delete. Then wait for the process to complete.

Step 4. Sync your iPhone to iTunes and let it re-download all the songs for you.

2. Check Network Setting

Apple Music allows us to stream songs on WiFi networking only by default. If you're using cellular data, it may become greyed out. Now check your network setting and allow it to use cellular network, too.

use cellular data

Step 1. Open the Settings App on your iPhone.

Step 2. Scroll down and find the iTunes & App Store menu. Enable the Use Cellular Data option. Now enjoy your Apple Music songs again.


is an experienced writer of TunesKit who is obsessed about tech, movie and software.

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